Visa dispute help please

meer53

They would do a chargeback for non receipt of goods.

grumbler

jonesMUFCforever wrote: »

If no returns label turns up you will be out of pocket after paying return postage so make sure you claim this back.

Voyager2002 wrote: »

Don't forget to send it 'signed for' and pay for the postage with your card. Then add the cost of the return postage to the amount you are claiming back via Nationwide.

I don't think that chargerback can be bigger than the original payment.

jonesMUFCforever

grumbler wrote: »

I don't think that chargerback can be bigger than the original payment.

You could argue that as the wine bottle received was unsolicited - he could keep it for a reasonable time until either the merchant collected it (in contract law OP does not have to return even with a returns label) or told OP to keep it.

meer53

The chargeback is done against the original transaction so has to be for the original amount.

tomtontom

jonesMUFCforever66238219 wrote:

You could argue that as the wine bottle received was unsolicited - he could keep it for a reasonable time until either the merchant collected it (in contract law OP does not have to return even with a returns label) or told OP to keep it.

It was not unsolicited in the legal sense, it was an error. Also contract law is not relevant to truly unsolicited goods, there can be no contract where goods have not been ordered/ requested.

OP needs to return the goods at their convenience and at the expense of the retailer.

dzug1

Cyberman60 wrote: »

Try quoting to Nationwide that you should be entitled to cover under section 75 Consumer Credit Act 1974.

Did the wine cost over £100? If not section 75 doesn't apply

jonesMUFCforever

tomtontom wrote: »

It was not unsolicited in the legal sense, it was an error. Also contract law is not relevant to truly unsolicited goods, there can be no contract where goods have not been ordered/ requested.

OP needs to return the goods at their convenience and at the expense of the retailer.

This is why the legal profession is so well paid - its a minefield to ordinary people.

NiftyDigits

Reviews look similar...apart from the fake one.

Domain name:
winememories.co.uk

Registrant:
tony richardson

Registrant type:
UK Individual

Registrant's address:
The registrant is a non-trading individual who has opted to have their
address omitted from the WHOIS service.

Data validation:
Registrant contact details validated by registrar on 21-Jun-2014

Registrar:
Fasthosts Internet Ltd [Tag = LIVEDOMAINS]
URL: http://www.fasthosts.co.uk

Relevant dates:
Registered on: 12-Jun-2014
Expiry date: 12-Jun-2016
Last updated: 21-Jun-2014

Registration status:
Registered until expiry date.

Name servers:
ns1.livedns.co.uk 213.171.192.250
ns2.livedns.co.uk 213.171.193.250
ns3.livedns.co.uk 213.171.192.254

WHOIS lookup made at 00:03:03 12-Aug-2014

The fake review was written one day after the website was registered. They must have offered super-fast delivery.

I'm wondering why people insist on using their debit cards to make orders online. Especially on websites of which they have no knowledge.

Perhaps the OP can forward the link to the review website as evidence, to Nationwide.

In addition, they should write to FastNet at abuse@fasthosts.co.uk or call them to report that the registrant is trading and worse still, not supplying the correct goods. Perhaps they can supply you with the correct contact details.


Dodgy.

*LolaB*

Nationwide would not do non receipt of goods on the transaction as you have received something & the chargeback rules state the merchant can correctly reject the claim with proof of delivery only not proof that they sent the right item.

The claim they will be looking at is not as described & part of this states that the goods must be returned to the merchant before the claim is made (also a minimum timeframe to wait after the goods are sent, 15 days iirc). The claim can only be done for the transaction value not the return costs but you could ask nationwide to refund these on a goodwill basis.

For a dispute you have 120 days fron the transaction or delivery date.

Hth x

chanz4

NiftyDigits wrote: »

Reviews look similar...apart from the fake one.



The fake review was written one day after the website was registered. They must have offered super-fast delivery.

I'm wondering why people insist on using their debit cards to make orders online. Especially on websites of which they have no knowledge.

Perhaps the OP can forward the link to the review website as evidence, to Nationwide.

In addition, they should write to FastNet at [EMAIL="abuse@fasthosts.co.uk"]abuse@fasthosts.co.uk[/EMAIL] or call them to report that the registrant is trading and worse still, not supplying the correct goods. Perhaps they can supply you with the correct contact details.


Dodgy.

fast hosts wouldn't get involved, it would need to be nominet