Npowers outrages direct debit request 11 August 2014 at 8:41AM edited 30 November -1 at 1:00AM in LPG, Heating Oil, Solid & Other Fuels 3 replies 1.1K views

lainemd

Does anyone actually check correspondence before it goes out. Received an email from npower thanking us for being with them for the past year and that our direct debit would be changing after calculating the new tariff and it would be £9999.00.... Whaooo.. Thankfully i had checked my emails of which i might add
this one had gone to spam otherwise out bank would have shut down on the 01/09/2014

Nada666

lainemd wrote: »

Does anyone actually check correspondence before it goes out.

Why would you want to pay more to have each and every bill and statement be manually checked?

Of course automated systems should have better checks and be accurate and be better able to flag anomalies.

(I trust the anomalies with your thread title (and thread location) are deliberate affectation and nothing to do with you not checking your own correspondence.)

patanne

Unfortunately, Npower's systems are well known not to be fit for purpose.

Interesting to see that in the previous post they focused on your predictive script rather than on your very obvious complaint against Npower.

Hope you managed to get them to sort it out, although it wouldn't surprise me to hear that they HAVE gone with computer says!

nPower

lainemd wrote: »

Does anyone actually check correspondence before it goes out. Received an email from npower thanking us for being with them for the past year and that our direct debit would be changing after calculating the new tariff and it would be £9999.00.... Whaooo.. Thankfully i had checked my emails of which i might add
this one had gone to spam otherwise out bank would have shut down on the 01/09/2014

Hi Iainemd

Thanks for your post.

I can confirm that we have identified an issue affecting a small number of customers who have had their Direct Debit payment value default to £9,999. We are identifying the affected customers and investigating the issue so that a fix can be applied to the system and correct these accounts. We have already started to contact customers by telephone to inform them of the issue and reassure them that although they may receive letters displaying this large value, no attempt will be made to take payment. Any customers that cannot be contacted by telephone will be sent a letter or email. We apologise for any inconvenience this has caused and I can confirm that as part of our normal business processes we review all payment values over £2000 so no attempt will be made to take payment until your account has been corrected. I trust this information will help clarify the situation. If you have any further questions regarding your specific account, please get in touch with us using the details on our profile.

Thanks

Jess