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Npowers outrages direct debit request
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lainemd
Posts: 9 Forumite
Does anyone actually check correspondence before it goes out. Received an email from npower thanking us for being with them for the past year and that our direct debit would be changing after calculating the new tariff and it would be £9999.00.... Whaooo.. Thankfully i had checked my emails of which i might add
this one had gone to spam otherwise out bank would have shut down on the 01/09/2014
this one had gone to spam otherwise out bank would have shut down on the 01/09/2014
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Comments
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Does anyone actually check correspondence before it goes out.
Of course automated systems should have better checks and be accurate and be better able to flag anomalies.
(I trust the anomalies with your thread title (and thread location) are deliberate affectation and nothing to do with you not checking your own correspondence.)0 -
Unfortunately, Npower's systems are well known not to be fit for purpose.
Interesting to see that in the previous post they focused on your predictive script rather than on your very obvious complaint against Npower.
Hope you managed to get them to sort it out, although it wouldn't surprise me to hear that they HAVE gone with computer says!0 -
Does anyone actually check correspondence before it goes out. Received an email from npower thanking us for being with them for the past year and that our direct debit would be changing after calculating the new tariff and it would be £9999.00.... Whaooo.. Thankfully i had checked my emails of which i might add
this one had gone to spam otherwise out bank would have shut down on the 01/09/2014
Hi Iainemd
Thanks for your post.
I can confirm that we have identified an issue affecting a small number of customers who have had their Direct Debit payment value default to £9,999. We are identifying the affected customers and investigating the issue so that a fix can be applied to the system and correct these accounts. We have already started to contact customers by telephone to inform them of the issue and reassure them that although they may receive letters displaying this large value, no attempt will be made to take payment. Any customers that cannot be contacted by telephone will be sent a letter or email. We apologise for any inconvenience this has caused and I can confirm that as part of our normal business processes we review all payment values over £2000 so no attempt will be made to take payment until your account has been corrected. I trust this information will help clarify the situation. If you have any further questions regarding your specific account, please get in touch with us using the details on our profile.
Thanks
Jess“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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