Laptop broken out of warranty

Alanmcm

rustyboy21 wrote: »

I do hope you are a Troll and not a real consumer. It is times like this, which show to people that consumers like this, make it harder for you all to get service in stores without any hassle.


Can you prove that you daughter has not been messing with the charger, knocked it out of its socket by falling over the wire or even stuck something in it? It cant just suddenly happen, something must have caused it to happen.
No One and I mean No One, deserves to be treated like trash, just because they work in Retail! :mad:

I cant prove that she hasnt been messing with the charger or its been knocked out, I also cannot prove that the charger port itself hasnt caused this issue from maybe a less than satisfactory solder joint that has worked its way loose over time. I dont think that this should have happened even in the event of a fault caused by negligence. There should be certain safety standards each laptop manufacturer should meet and tests would have been carried out on the laptop and this very thing would have been tested. Nothing was put stuck in the laptop as she was sitting beside me when it happened. I never said that I would have treated them like trash but I would have been annoyed if Currys and their management team didnt offer any kind of help and fobbed me off, then I would have argued my point and complained until I got some sort of offer of help, however it didnt turn out like that and theres a possibility that it could be getting fixed FOC.

An example from a previous job I held in Expedia, Customer and family arrives on holiday only to find the hotel booked is full to capacity and theyve been double booked. Customer talks to manager and receives no help, customer phones through to Expedia and I speak to him, customer is angry and rants down the phone to myself. I calm the situation and find an alternative solution to the problem hes having, maybe its my own life experiences that dictate how I would react in different situations, might not be the perfect way to deal with things but we are all human. Im not saying that I go ranting and raving all around the country but when a safety issue involving my kids and not being offered any kind of assistance then I believe im within my right to get annoyed.

Alanmcm

Currys phoned yesterday and offered the following:

I pay £50 for an assessment on the laptop and if found to be a non-user fault I receive a refund of the £50 and all repairs FOC. If a user fault then the £50 fee applies plus parts and labor on top, looking at a bill of close to £120.

Be better off getting a new laptop or sending it someone else who would probably fix the laptop for the original £50.

The assessment fee Currys charge is a bit high imo, I understand its to cover costs of opening the laptop and collection of the laptop but its a bit excessive to then charge repairs on top of this. A better way would be to charge the £50 and then include an hours labour in this for repairs and I would pay for parts etc.

visidigi

Alanmcm wrote: »

Currys phoned yesterday and offered the following:

I pay £50 for an assessment on the laptop and if found to be a non-user fault I receive a refund of the £50 and all repairs FOC. If a user fault then the £50 fee applies plus parts and labor on top, looking at a bill of close to £120.

Be better off getting a new laptop or sending it someone else who would probably fix the laptop for the original £50.

The assessment fee Currys charge is a bit high imo, I understand its to cover costs of opening the laptop and collection of the laptop but its a bit excessive to then charge repairs on top of this. A better way would be to charge the £50 and then include an hours labour in this for repairs and I would pay for parts etc.

Why?

They are entitled to ask for a report, which they have, they are also required to pay it back, which they will if deemed to be an inherent fault.

If the fault is deemed to be user damage then they are under no obligation to offer a discount against the report.

You now need to decide if you want it fixed officially or through a third party on the cheap. If you do the cheap route then you will have no claim against curry's in future.

Nowt such a thing as a free lunch I'm afraid!

Esqui

Alanmcm wrote: »

Currys phoned yesterday and offered the following:

I pay £50 for an assessment on the laptop and if found to be a non-user fault I receive a refund of the £50 and all repairs FOC. If a user fault then the £50 fee applies plus parts and labor on top, looking at a bill of close to £120.

Be better off getting a new laptop or sending it someone else who would probably fix the laptop for the original £50.

The assessment fee Currys charge is a bit high imo, I understand its to cover costs of opening the laptop and collection of the laptop but its a bit excessive to then charge repairs on top of this. A better way would be to charge the £50 and then include an hours labour in this for repairs and I would pay for parts etc.

I don't know where you got the 'parts and labour' on top thing? The £50 covers all labour/transport/inspection costs, and it's only parts on top of that.