Rolex watch- broken after 27 months- out of warranty

liammc

My mum has a Rolex watch that is 27 months old and has developed a serious fault- it even rattles!

It was bought from Goldsmiths in Bristol but is outside of the 2 year warranty by a few months.

Is there consumer law to say it is expected a watch costing £7500 should be expected to last longer than 27 months?

It has taken a lot of saving to afford the watch and we can't believe it has broken so soon. It hasn't sustained any damage at all and is only even worn occasionally!

Many thanks for any advice.

unholyangel

The watch failing so soon isnt cause for action on its own. Whats important is why the watch has failed.

After 6 months, the burden of proof is on the consumer to prove that the fault is inherent (and hasnt been caused by misuse or physical damage for example). Usually this is done via independent report.

However, its always worth speaking to the retailer first. They may agree to inspect themselves or repair without much hassle.

If your mother paid by credit card, she can also approach her card company for a section 75 claim - which makes the card company jointly and severally liable with the retailer.

liammc

Thanks for the information, the watch was actually purchased on interest free credit, with a 50% deposit paid at the start of the contract.

Does this give the same rights as a credit card purchase?

I will certainly have a conversation with Goldsmiths first, just wanted to know our position.

Many thanks

unholyangel

liammc wrote: »

Thanks for the information, the watch was actually purchased on interest free credit, with a 50% deposit paid at the start of the contract.

Does this give the same rights as a credit card purchase?

I will certainly have a conversation with Goldsmiths first, just wanted to know our position.

Many thanks

Section 75 does apply to other types of credit but there are instances where section 75 doesnt apply.

Was the credit provided by the retailer themselves or is it a credit agreement with a third party that the retailer set up?

montyrebel

did she put it on her house contents insurance?

If i have something worth that amount in my house you better believe i am having insurance for it

tomtontom

montyrebel wrote: »

did she put it on her house contents insurance?

If i have something worth that amount in my house you better believe i am having insurance for it

Contents insurance will not cover you for faulty goods.

hollydays

tomtontom wrote: »

Contents insurance will not cover you for faulty goods.

I think that's fairly obvious

neilmcl

montyrebel wrote: »

did she put it on her house contents insurance?

If i have something worth that amount in my house you better believe i am having insurance for it

And that is relevant, how?

neilmcl

hollydays wrote: »

I think that's fairly obvious

Clearly not to the poster they replied to.

hieveryone

Who has your mum approached about this and what have they said?

I've had fantastic customer services from companies where I've spent a LOT LESS than £7500, so I'd expect a good level of service from Rolex.

Has she had it serviced at the recommended intervals?

Miró

hieveryone wrote: »

Who has your mum approached about this and what have they said?

I've had fantastic customer services from companies where I've spent a LOT LESS than £7500, so I'd expect a good level of service from Rolex.

Has she had it serviced at the recommended intervals?

The watch is only 27 months old. Rolex recomment servicing every 5 years so it's not due for a normal service for some time.