First Direct not paying incentive

ronbell101

I contacted FD Friday about the non payment and they told me some one would contact me Friday or Monday...it never happened so I logged into online banking and used a secure message to complain about the non payment and that they have not returned my call
I received my £125 today and an apology in my secure message inbox

Steve_xx

ronbell101 wrote: »

I contacted FD Friday about the non payment and they told me some one would contact me Friday or Monday...it never happened so I logged into online banking and used a secure message to complain about the non payment and that they have not returned my call
I received my £125 today and an apology in my secure message inbox

They seem reticent to pay the £125. I had a similar experience to you. In the end I messaged them and told them that as far as I was aware I had fulfilled all of their criteria and that if the £125 wasn't going to be forthcoming then I'd close the account. It arrived a day or so later with an apology.

To be frank, I'm not that impressed with them. When I message them they give me answers to things that I haven't asked about but don't answer what I did enquire about.

matty_544

I got paid my £125 well within the 30days, no contact required on my behalf

TrickyDicky101

I have not yet had my £125 (to be fair it has only been just over a month since the transfer happened). I have sent a Secure Message querying it and will update when I hear something.

lee111s

My account switch occurred last month but I only satisfied all criteria on the 1st of this month when my bills came out via DD so they've still plenty time to pay up!

gdrules

I switched about 5 weeks ago and met all of the criteria. No £125 incentive paid yet so I've sent them a secure message.

Steve_xx

gdrules wrote: »

I switched about 5 weeks ago and met all of the criteria. No £125 incentive paid yet so I've sent them a secure message.

That'll do it. But they do seem to be reticent about paying it.