Most Reliable Broadband Provider

oscarsacco

Guys,

After switching to Orange Broadband (cheapest we could find!) we have generally been satisfied with the service, however, Mrs Oscar is now working from home 3 days a week and absolutely MUST have broadband to be able to do this. Orange is very cheap, but unreliable. We're in the Lea Valley area, the service has been totally down all weekend and is routinely down for 1 - 2 days a week. We have requested a MAC code, can anyone advise of a provider which is cost effective AND reliable? Would taking a business account improve matters?

avantra

Try freedom2surf , I have been with them for 4 years now (when I was living near Harlow) and I only remember the connection down once. Also very good customer service and speed and they don't count your downloads even if going over your limit.

:beer:

IanBroadhurst

Namesco - joined on their £60 connection free for 12 months deal - very good. Phoned them the other day and cust services rang twice before being answered.
I get 5gb limit at 2mb speeds for 15 per month

BritBrat

Only one to look at Zen internet.

Would taking a business account improve matters?

More expensive just get the home version unless you transfer loads of data each month.

smcaul

Another Zen vote her, and I went to them from +net after their service (and I use the term loosely) went to pot. Zen also offer for an extra fee an SLA agreement, so ensuring problems are corrected quickly - not that you will need it as my connection has been rock solid for 13 months, and they have a one month contract anyway, so easy to leave.

podiluska

PlusNet are cheap, but nasty with it. I wouldn't touch them with yours.

Zen, on the other hand : I've never heard anyone have anything bad to say about them.

stephen25uk

podiluska wrote: »

PlusNet are cheap, but nasty with it. I wouldn't touch them with yours.

Zen, on the other hand : I've never heard anyone have anything bad to say about them.

plusnet have just been voted number one for customer satisfaction in a uswitch survey....so surely if you have had a bad experience doesnt mean the provider is rubbish....i will gaurantee there are people out there have the same crap expireince of zen as well....trouble is with forums and stuff aesspecially about isps is that people mostly go on to moan about how crap theres is and dont mention any good expeirences

podiluska

stephen25uk wrote: »

plusnet have just been voted number one for customer satisfaction in a uswitch survey....so surely if you have had a bad experience doesnt mean the provider is rubbish....

When was the survey carried out, what was the sample size and margin of error?

http://www.google.co.uk/search?hl=en&ie=UTF-8&oe=UTF-8&um=1&q=plusnet+site:theregister.co.uk&sa=N&tab=nw

i will gaurantee there are people out there have the same crap expireince of zen as well....trouble is with forums and stuff aesspecially about isps is that people mostly go on to moan about how crap theres is and dont mention any good expeirences

So where is a there a forum full of people moaning about Zen?

podiluska

Answering my own question, from the Uswitch site

YouGov carried out the survey in October 2006. The sample for the survey was carefully selected and controlled so that it was representative of the adult population as a whole. Respondents were members of the YouGov panel and cover all ages, socio economic groups and regions of Britain.
PlusNet ... had less than 200 responses in our survey, we do not have sufficient data to provide a statistically valid satisfaction score. This is especially important where we are offering you the opportunity to compare suppliers. A score derived from only a small number of respondents has a large margin of error so we are unable to publish these results.

pennineman

Zen Internet.