Expectations of a skip hire company

Harry61611

Hi,

I've worked in the skip brokerage industry for a bit now - however I haven't really experienced anything at the consumer level. For those of you who use skips regularly, or even just very occasionally, what would you say are the most important aspects of hiring a skip from a customer's point of view? Is it always the cheapest company who gets your custom? Is the relationship that you build with the company more important? Feel free to give a few reasons, I'm very interested.

Cheers in advance guys.

Hintza

Doing what they say they are going to do when they said would.

Auntie-Dolly

Picking it up once you've finished filling it and not leaving it on your drive for weeks.

[Deleted User]

Auntie-Dolly wrote: »

Picking it up once you've finished filling it and not leaving it on your drive for weeks.

I can whole-heartedly agree with this.


- Also, help with the sizing. Do I need an 8 yard skip, or a 6 yard one? I don't know as I have no concept of how big a 6 / 8 yard skip so some description would be good.

- Tell me which day you will collect the full skip. Not just sometime at the end of this week because my car is in the way so I need to find somewhere else to park it. Having to shunt my car back and forth regularly just in case you turn up is annoying.

- Don't send me a skip with a drop-down door, which has been specifically asked for, where the skip is so buckled the drop down door will not drop down.

- Don't leave the skip so close to the garage door that I cannot open the garage door. It is impossible to use the skip to clear out the garage when you can't get into the garage. It just means I will phone you and you will have to come back out to move the skip again into a different position on the driveway.

As you can see from the above after 9 years of renovating a house we have had a few problems with skip companies. Never had great customer service from any skip company so we just go for the cheapest, but would probably not do this if we were impressed with one particular company.

phill99

Thete are 2 sounds that get the british public running from their homes: one is the ice cream van, the other a skip lorry leaving a skip. I (being a builder type) have been on jobs and assure you that before the skip has actually touched the ground, neighbours have run out of their homes asking to put 'just an old mattress' 'a fridge' or 'a few bits from the loft' into my skip. NO! I'm a builder not a waste management company. And people get really indignant about it. 'Well let me speak to the homeowner about it then'. Its nothing to do with the homeowner. The contract is hetween me and the skip company, not the homeowner and the skip company, therefore I make the calls.

A way round the problem of moonlight tipping is lockable skips. But some skip company's don't have them and those that do have very few and you have to bokk them up weeks ahead.

So more lockable skips.

leveller2911

phill99 wrote: »

A way round the problem of moonlight tipping is lockable skips. But some skip company's don't have them and those that do have very few and you have to bokk them up weeks ahead.

So more lockable skips.

Phill we have the same problem so we bought our own second hand 9yd enclosed skip (REL, Rear End Loader) which we have sited at our workshop and the skip company are happy to just come and pick it up/bring it back when we phone them. It currently costs us around £200+vat per pickup.

If you have somewhere to site it, it may be worth considering it...;)

nickcc

Hired plenty of skips a couple of years ago and all were hired on price. All picked up next day and netted before leaving site.

trailingspouse

Pick it up when you say you'll pick it up.

Is it really so much to ask?

SuzieSue

Spider_In_The_Bath wrote: »

- Don't leave the skip so close to the garage door that I cannot open the garage door. It is impossible to use the skip to clear out the garage when you can't get into the garage. It just means I will phone you and you will have to come back out to move the skip again into a different position on the driveway.

.

This happened to me too. I had ordered a skip for the bank holiday weekend and it was delivered on Saturday morning and placed too close to the garage. Fortunately, I realised before the company closed for the day and the owner of the hire company had to use his landrover to move it

mwbrown

same here ordered skip for 8am sat morning - arrived bang on time - told the driver that we would be ready for collection before noon - he said fine no problem - rung the skip company about 10.00am to advise they could collect asap - advised they would be there within the hour to collect it - after 4 phone calls they finally arrived at 4pm to collect it..... not impressed with the service and definitely wont use the company again.

They weren't the cheapest skip company but were recommened by a roofing friend as good and reliable and collect when they say they will - have to save though we hired one about 8 years ago and the company were brilliant (near the top of the price round our way) dropped off early and collected within 30 mins of ringing them to ask for it to be collected as like anywhere a skip left on the back street gets filled well above the max level and then the skip company dump the excess off.... which we have had a couple of times....

theGrinch

deliver when they say they will
pick up when they say they will
get the order correct
not take your order and leave you hanging for days