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bt broadband

changed to bt on 29th april 2014 still no consistent speed signed up for 8-16 mbps getting 0.2-6mbps so beware of bt

Comments

  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    edited 5 August 2014 at 9:24AM
    How areyou measuring your speeds - wired? WiFi? Which speed tester? If WiFi then search for threads here discussing WiFi optimisation (broadly trying different channels) and also check wired to see if the problem is the connection or the WiFi.

    Is this your first broadband connection? If not how did the other one perform?

    Post your router stats

    All ADSL is delivered over the same copper from the exchange. Most is a resold BT productand apart from possible variations in congestion is going to perform broadly the same.

    The reason to beware of BT isn't the speeds you're getting it's the fact that by chosing them you'll be paying a premium price for mediocre support. Have you contacted them yet for help? If so what did they suggest?
  • Gordon_Hose
    Gordon_Hose Posts: 6,259 Forumite
    Debt-free and Proud!
    Are you testing while connected to the test socket?

    http://www.exbtengineers.com/line-fault-broadband-speed-test/

    If you call BT and they send a technician and it turns out to be your wiring they'll charge you.
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Who was the previous supplier, and what speed were you getting then?
    No free lunch, and no free laptop ;)
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