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NEW LOOK SOLD ME A USED iTEM......advice needed

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  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    redcard wrote: »
    This is drama when it could have been sorted out if your husband had the common sense to open the box.

    Thanks for your useful advice to the op.
    The" drama" could have been avoided had the shop had better systems.
  • Poppie68
    Poppie68 Posts: 4,881 Forumite
    Tenth Anniversary Combo Breaker
    I'm just surprised the label is crinkled (do they crinkle) and faded, if it is then surely the skirt would have very obvious signs of wear and tear. With regards to the code issue and returning, call head office and explain the problem.
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