MSE News: Got an HSBC personal loan? You could be due share of £218 million in refund

Tink2014

Pidge_jen

just wondering when did you and your mum take out your loans? if you don't mind me asking? pretty sure we are due to get one but would be nice to know. Going to get my husband on the case now!

sausages75

Hi

I spoke with the HSBC today with reference the Loan issue. they have not paid anyone out yet but shall be starting a letter roll out on the 19th of this month. they did advise me that this could take from this time till a couple of months later for all the letters to be issued to the affected customers (oct 10 to july 2014). i hope this info helps it has taken me two months of chasing but finally i got the answers i wanted.
fingers crossed that its alsorted by febuary 2015

merry xmas all

Pidge_jen

Mum took hers out about 3.5 years ago, around the same time as me. Maybe she's got hers back early cos she's staff lol!

sausages75

HSBC will not tell you over the phone how much you are entitled to but if you ask them they will tell you in writing this can take upto 5 working days(the first day does not start till the day after you call) they will tell you if you qualify though this also takes 5 working days

happy phoning:money:

sausages75

UPDATE 18/12/2014

Hsbc called back with in one day. yipee
:beer:

you will not get interest paid back for the first 13 months of your loan as the first years early payment and over payments are explained when you take the loan out. after that you will get interest back until 23/12/2014.
they will then pay the money into your personal account by bacs

i have just been told my figure and it will be paid in for 29/december 2014 happy new year!!!!!!!!!!!!!

hope this helps you all and good luck with getting your sorted out

merry xmas and a happy new year :j

emsie81

sausages75 wrote: »

UPDATE 18/12/2014

Hsbc called back with in one day. yipee
:beer:

you will not get interest paid back for the first 13 months of your loan as the first years early payment and over payments are explained when you take the loan out. after that you will get interest back until 23/12/2014.
they will then pay the money into your personal account by bacs

i have just been told my figure and it will be paid in for 29/december 2014 happy new year!!!!!!!!!!!!!

hope this helps you all and good luck with getting your sorted out

merry xmas and a happy new year :j

That's great news! 😃

Which department did you call or do you have the number?
Many thanks

letThemPlay

sausages75 wrote: »

UPDATE 18/12/2014

Hsbc called back with in one day. yipee
:beer:

you will not get interest paid back for the first 13 months of your loan as the first years early payment and over payments are explained when you take the loan out. after that you will get interest back until 23/12/2014.
they will then pay the money into your personal account by bacs

i have just been told my figure and it will be paid in for 29/december 2014 happy new year!!!!!!!!!!!!!

hope this helps you all and good luck with getting your sorted out

merry xmas and a happy new year :j

That's great to hear, I think I'm definitely going to have to contact them though, as I've moved banks to FD after my loan had finished.

What number did you contact them on?

sausages75

I just called on the normal number 03457404404 went though all the normal checks and asked to make a complaint about not hearing anything about a mistake on personal loans and could somebody contact me.

as i said yesterday they are starting a letter roll out as of 19/12/2014

letThemPlay

sausages75 wrote: »

I just called on the normal number 03457404404 went though all the normal checks and asked to make a complaint about not hearing anything about a mistake on personal loans and could somebody contact me.

as i said yesterday they are starting a letter roll out as of 19/12/2014

I'm just slightly concerned as I no longer hold a current account with them.

TBeckett100

Letter received this am. Refunding just under 1k on 29/12 to my bank account

Loans taken out from 11 June 2010 are affected.