Tesco Price Promise

taxiphil

cheapskate58 wrote: »

Jeez, why don't you just go shopping for a useful and productive life!!:p

^^^ A cursory glance at cheapskate58's posts shows that he/she is a troll, and to coin a phrase, should "go shopping for a useful and productive life" him/herself.

The trolls on MSE are invariably people who have at one time worked in a customer-facing role but have cracked under pressure, and have since harboured a grudge against consumers in general.

You are absolutely right to hold Tesco to account for their Price Promise. History has shown that Tesco have utter contempt for the laws on trading and advertising. Their store managers are given free reign to ride roughshod over advertised policies.

I'd make a complaint to the Advertising Standards Authority ( https://www.asa.org.uk ). They will take this breach seriously and they will act.

firespire

cheapskate58 wrote: »

Jeez, why don't you just go shopping for a useful and productive life!!

He/she is standing up to Tesco and their stupid claims of being the cheapest and not honouring their claims when customers find they aren't. He/she would have a more productive time and wouldn't have to waste 10 minutes with no outcome if Tesco got their act together and stopped treating customers like dirt and not honouring claims they print. In ASDA you just have to take along a leaflet from the other supermarket eg. Morrisons with published offers on them to get them to 'Ad-match' them, none of this jumping through hoops with receipts and 10 minutes of arguing. I would tell them to put me on the phone you their head office customer service people if I got treated in store like they were and I still think the person should phone and complain about their hollow promises.

Tesco seem to love claiming the have more lower prices than other supermarkets but what they don't tell you is that their greater amount of lower prices are usually by only 1p and the other supermarkets like ASDA often have greater price reductions - Magnitude not Quantity is important.
When they do a campaign publicising how many more price reductions they have they simply knock loads of prices down by 1p, and record the comparison of everything but sooner the other supermarkets will match the price anyway but the recorded comparison has already been made for the publicity.

What happened to the old days where Tesco had customer service promises like we will open another till if there is 2 people in front of you. Customer service and Queueing in the large Tesco near me is a nightmare, the store seems deliberately understaffed as a cost cutting measure and the service suffers as a result.
My Tesco has never had more than one flustered person on customer service with a long queue, ASDA and Sainsburys almost always have two people which proves who is trying to skimp on staff.

I vary which supermarket I go to, Tesco is the worst for all service, Sainsburys better for staff help but opening enough tills is a problem, ASDA staff are the most helpful and provide best service in this area, in my experience. The ASDA tills never seem too busy, obviously not as abundantly free as the ones in Waitrose but you pay extra that privilege. I am always only behind one person in the queue in ASDA and the checkout assistants can't apologise enough for the wait I have experienced, I know it must be some thing they are told to say to everyone regardless of how busy it is but I'm a sucker for it. Maybe the ASDA checkout assistants haven't experienced the hell of the local Tesco as they do their shopping with their discounts in ASDA. You get no apology in my local Tesco or Sainsburys for the wait and you are you can never find a checkout will less than two already in it.

JCD_Capulet

cheapskate58 wrote: »

Jeez, why don't you just go shopping for a useful and productive life!!:p

Ooft! the utter cheek of it :mad:

lawrenson

Hi,

I've tried a few times recently (in tescos, Sainsburys and waitrose), and asked if they will price-match with a different store on specific goods (coke in T and S, mouthwash in W)

I've been refused every time.

Cheers,
Karen

Forgetful

But my point is they have a leaflet which I have got and it is in small print that they will refund the difference if that product is cheaper at another supermarket if u bring along a receipt.
was told a few different things
1. not price matched on products that are on SPECIAL offer at another supermarket (even though in the leaflet there are products being advertised at BOGOF)

2. Only on the products that are in the leaflet

3.The policy printed on the leaflet was a misprint!!!!!
( well certainly a lot of them around then..cos I got it with the free local paper)

DrFluffy

It doesn't count if the items cheaper elsewhere are on offer, or bought in a budget store (aldi, etc).

Forgetful

Well thats wot they told me

But the small print doesnt say this...

Like I said to Tesco...if I was a lawyer I would take this to court ....

ben500

Forgetful wrote: »

Well thats wot they told me

But the small print doesnt say this...

Like I said to Tesco...if I was a lawyer I would take this to court ....

But you have to understand the mindset, these policies only apply if you HAVEN'T noticed, if you DO notice then ....... the policy has changed/been cancelled/doesn't apply to Metro/Extra/insert store of choice, only on Tuesdays that follow immediately after a Thursday or any other bollix excuse they can think of at the time, these policies are for marketing purposes only and are seldom observed, often the customer will be treated and regarded as an undesirable merely for trying to avail themselves of such.

CDR1122

Doesn't this boil down to the fact that the promise was only on a leaflet with certain items and not every item in store, and you're trying it with item's that aren't on the leaflet?

If it was company policy for all products surely it'd be on the blue board behind the customer service checkout?

If you are trying it for items that are on the leaflet then I agree you should get the difference back, but if your trying your luck on items that aren't on the leaflet then you're not going to get very far..

Hizz

What about a till receipt with Home Bargains prices on?

I have yet to find anyone selling cans and small bottles of Coke amongst several other drinks cheaper.

Think that you'll find many of their other products that are stocked by Tesco cheaper - and they aren't short dated or 'neck ends'