Sky package cancellation in 14 days

julia9134

Hello everyone I wonder if anyone can clarify this matter for me please. I called Sky last week to cancel genuinely. I am out of contract and realised we are not using the basic package at £23 a month. I explained the and there was no problem. I explained j have Netflix and that here was little more that I needed nd had to cut costs. By the end of the conversation I had been tempted and encouraged to try the box set service as an upgrade but with a discount back down to the original price we were paying. I was promised much more than was on Netflix so decided to give it a try on a new 1 year contract.
On looking at what I could watch I saw that there wasn't much difference to what I was watching with netflix so called within 14 days to cancel.
I have been told this is a re contract and do not come under the 14 days cooling off period. Fighting with them today for 2 hours has resulted in them saying all they can do is listen to the phone call to see if salesman did anything wrong. Of course this won't happen as he was doing his job to sell, was pleasant and friendly kept trying to coerce me in half an hour of conversation. Does this not come under the distance selling regs? They kept saying it doesn't as I agreed to take on the contract. I told them I would cancel direct debit but they said that they would send in the debt collectors.
Any thoughts?

frugal_mike

The distance selling regulations have been superseded by the Consumer Contracts Regulations. The 14 day cancellation period does apply to services, but only if you don't agree that the service can start immediately. Once you agree that the service can start then your right to cancellation under these regulations ends.

Of course if the sales person told you that you could cancel if you didn't like it then that would form part of the contract in addition to your statutory rights.

I would cancel as much of the services as you can to get the cost as low as possible, and set a reminder to cancel completely in a year.

visidigi

julia9134 wrote: »

Any thoughts?

Yeah, don't cancel your direct debit. That doesn't end well for you...

thompson88.kelly

Sky customer services are awful, they must lose loads of customers.

wealdroam

thompson88.kelly wrote: »

Sky customer services are awful, they must lose loads of customers.

Are you basing that opinion on the experience detailed on your other thread?

If so, isn't that a little unfair?
Why should Sky listen to a close account request from anyone other than the account holder?

If not, what are you basing your opinion on?

harrys_dad

thompson88.kelly wrote: »

Sky customer services are awful, they must lose loads of customers.

Not my experience at all, in fact I have always received excellent customer service. Having said that I am a subscriber and have not tried to cancel.

visidigi

harrys_dad wrote: »

Not my experience at all, in fact I have always received excellent customer service. Having said that I am a subscriber and have not tried to cancel.

As someone who has experience their customer services I have to say...they are awful. Especially the absolute lies they tell to try and keep you when you try to cancel.

mije1983

visidigi wrote: »

Especially the absolute lies they tell to try and keep you when you try to cancel.

To balance this, my cancellation went through very smoothly. Yes they did their job and tried to get me to stay, but I can't say anything they told me was a lie.

halibut2209

When I cancelled Sky, the adviser told me I was a liar when I told him the deal that Virgin had offered me. Oh well, their loss.

zaax

After I left sky after Christmas a few months later they offered me the same package at 1/2 price. Which I accepted, I wish I didn't as they is not much to watch on there where I can't get elsewhere.

visidigi

mije1983 wrote: »

To balance this, my cancellation went through very smoothly. Yes they did their job and tried to get me to stay, but I can't say anything they told me was a lie.

My true favorite was when she told me that VM 'didn't do multiroom, and I would need a separate subscription for each box I wanted channels on'.

I wouldn't mind, but at the time I had VM AND Sky, had bee an a VM customer for 10 years. But apparently I was a liar too.