Changing our Sky Account

thompson88.kelly

My partner and I are stuck in a catch 22 situation. My partner's ex-wife emigrated to New Zealand 5 years ago. The Sky TV account is in her name, and only she knows the password. We have been paying the subscription by direct debit from our joint account for the past 5 years. Recently, we wanted to change our package with Sky. Sky have told us that only the account holder can make changes or close the account. We have been told that she needs to get in touch with Sky in order to do this, however, as we have explained to Sky, she is no longer contactable. Therefore, we are stuck paying £71 per month for a subscription that is in someone else's name. We have considered just cancelling the Direct Debit to Sky, but are concerned that the property will get a bad credit rating and may have an adverse affect on our ability to get loans in future. Sky have been extremely unhelpful. What can we do?

vuvuzela

Not sure what the best way forward would be, but your property can't get a bad credit rating, the rating is for people.

bris

Just inform the home movers team that the registered person is no longer at the address.

Cancel the DD and all they can do is chase the registered person, the house can not be blacklisted.

If you are staying with Sky at the address they won't even bother chasing it.

macca1974

no expert, but presumably as she has been away for 5 years nothing has been added to the account. So she should be in contract with them. I would have thought that cancelling the direct debit would stop things with Sky and as the owner of the account is well out of her 12 month period then that should stop things. If it didn't then any implications would be directed at your partners ex rather than you.

I'd phone up sky, tell them that the direct debit is going to be cancelled and that the person is no longer at your address. cancel the direct debit and return any post that Sky sends to the ex partner back to them.

duchy

Actually that's not strictly true.
Only the account holder can close the account -but a password holder can do just about anything else-like amend packages down to basic

Whilst you continue to pay nothing will change- however if you were to move to a non ADSL provider like Virgin -in your own name and stopped paying Sky eventually the service would be cancelled . The credit score hit is against the named account holder not the address. Cancelling your direct debit wouldn't hurt your creditscore.

thompson88.kelly

Do you think we should write to Sky explaining why we are cancelling the DD and that we are happy to set up a new account in either myself or my partner's name? Are you sure a property can't get a bad credit score? I'm sure I've heard of this happening?

Kingsd316

You can make changes to the sky account using the interactive button on the remote, you just need the pin number you use for watching 15/18 films before the watershed

thompson88.kelly

I have just tried using the remote on interactive, but just like Sky Online, there is only the option to upgrade your existing package, not to remove items or change any account details.

Kingsd316

thompson88.kelly wrote: »

I have just tried using the remote on interactive, but just like Sky Online, there is only the option to upgrade your existing package, not to remove items or change any account details.

Didn't know that, just saw it as an option when I was flicking through