How do i get my money back??

Rusty!

grumbler wrote: »

Emma has to be very happy that she got away with paying just £35 instead of ~£400. This is a very small price to pay for a very valuable lesson.

Reads to me like she got one monthly payment of £35 back so still paid ~£400

macman

OP: contracts don't just 'end'. They merely reach their minimum term. After that they continue until you give your 30 days notice.
Emma needs to check her bank statements more than once a year methinks.

gjchester

Anoneemoose wrote: »

I agree.

Right, Sorry I was reading it a different way ie Voda was taking the money for doing nothing, based on the word pocketed...

Anoneemoose

gjchester wrote: »

Right, Sorry I was reading it a different way ie Voda was taking the money for doing nothing, based on the word pocketed...

Yes, I can see why that would be the case!! Must think more before I type!!

ste_wilko

Woops! You should just take the £35 and be done with it. You shouldn't trust sales agents! Unless Emma was porting her number from Vodafone to EE there is no way that Vodafone would know that you wanted to end the contract and go with EE, unless you tell them you're cancelling.

Vodafone don't have to give you anything at all, as when you signed your contract you signed to say you'd read that they'll just roll your contract over on a 30 day basis after the minimum term until you advise them that you're leaving

karlEmma

Thank you for all your replies, She's feeling daft for not realising sooner. Hopefully there won't be a next time.