Can I buy a roku and chromecast to try and return one

grace2much

Hi all, I need some advice. I want to buy either a roku or chromecast TV streaming device but I want (if possible and legal) to try them both first and then return the one I don't want. Can I do this with:

Amazon UK
Tesco (in store) or Tesco Direct
Argos
Currys

My concern is that I will have to open the packaging of both items. I know with the TV shopping channel QVC I could do this "try and return" idea but I wonder will I come up against any problems with the returns/refunds with the four companies in my list above.

Any advice would be appreciated................thanks

InsideInsurance

The laws changed in June to lessen consumer rights meaning that retailers can now make reductions in refunds for items ordered online etc if they are devalued by the consumer.

Of cause that doesnt mean that some stores own returns policies arent more generous than the statutory rights and you may find some that give unquestionable returns etc

williham

Buy them from amazon, they're always good with returns. I think you get 28 days.

grace2much

InsideInsurance wrote: »

The laws changed in June to lessen consumer rights meaning that retailers can now make reductions in refunds for items ordered online etc if they are devalued by the consumer.

Of cause that doesnt mean that some stores own returns policies arent more generous than the statutory rights and you may find some that give unquestionable returns etc

Interesting and thanks for that info. I could instead of buying online (from Amazon) just buy local from Currys, Tesco (in-store) or Argos. I wonder out of those 3 who would be the most flexable and allow my my "try first" approach.....:)

grace2much

williham wrote: »

Buy them from amazon, they're always good with returns. I think you get 28 days.

yes Amazon have always been easy to work with. So you think it should be OK in your opinion? I realize that amazon will have the last say.............yikes.........;-)

LilElvis

grace2much wrote: »

yes Amazon have always been easy to work with. So you think it should be OK in your opinion? I realize that amazon will have the last say.............yikes.........;-)

Look at their terms and conditions for 'change of mind returns' before deciding. Since the laws changed a few weeks ago it has opened up the ability of a seller to reduce the amount they refund to take into account the condition in which an item has been returned, which may be affected by an item being used to trial as opposed to a simple visual inspection. There are links on this site, which I'm sure someone will post (I haven't got them to hand).

Personally, I would not risk protracted arguments about a return under the new regulations and the possibility of having to accept a reduced refund in addition to return shipping costs and (any) delivery charges.

QVC might be an exception as they do say that they will refund in full up to 30 days, even if the item is used. Again, I would check their terms first.

unholyangel

grace2much wrote: »

Interesting and thanks for that info. I could instead of buying online (from Amazon) just buy local from Currys, Tesco (in-store) or Argos. I wonder out of those 3 who would be the most flexable and allow my my "try first" approach.....:)

Have you tried researching the items online? Might sound a bit sad but I always research for at least a week before buying. For my 3d tv i think i spent close to 4 weeks and my laptop was about the same. To date (touch wood), i've never had buyers remorse.

I dscount any reviews that are based on a bad retailer experience (until its time to choose who to buy from) and specifically look for problem reviews - every item has a "fail" rate, but best to avoid ones where problems are plentiful and common.

At a quick google, they both seem to have similar scores (although I'd be tempted to say chromecast comes out slightly on top - i really did only have a quick glance at scores and didnt read any reviews).

Hintza

Another one of these how can I leg over a retailer posts, unbelievable!

Fosterdog

What exactly fo you want the device for?

The chromecast is a bit rubbish really and is used for streaming from another device (PC, phone, tablet) and is quite limited in what you can actually stream.

The roku is more of a standalone device that has the apps stored on the device so you stream direct from the net rather than another device.

Be careful what reviews you read, the Chromecast in the US is supposed to be better than the UK release because their licensing laws are so different they have more content available than we do.

The Roku is closer to the smart features on a smart TV than the Chromecast.

You may find your local Currys has one or both of them set up for demo in store if you want to compare them, my local one has the Chromecast but not the Roku set up but a bigger store may have both.

Geodark

Fosterdog wrote: »

What exactly fo you want the device for?

The chromecast is a bit rubbish really and is used for streaming from another device (PC, phone, tablet) and is quite limited in what you can actually stream.

The roku is more of a standalone device that has the apps stored on the device so you stream direct from the net rather than another device.

Be careful what reviews you read, the Chromecast in the US is supposed to be better than the UK release because their licensing laws are so different they have more content available than we do.

The Roku is closer to the smart features on a smart TV than the Chromecast.

You may find your local Currys has one or both of them set up for demo in store if you want to compare them, my local one has the Chromecast but not the Roku set up but a bigger store may have both.

Have you tried the chromescast as this isnt the case at all. You make the connection using your device, then once you cast the streaming goes direct to the chromecast from the internet and your device sort of acts like a remote control - it does not stream from the device. Plus you have the ability to cast your desktop and cast chrome browser - so many things that cant be viewed natively can via the browser cast.

bod1467

And there are some things that work with Chromecast that may not work with Roku. For example BT Sports app will recognise CC but I don't think it'll recognise Roku.