Right of return without a receipt

LLM

Hi,

I bought 2, 4kg bags of cat food from Pets at home a week or so ago, and have been feeding the food to my cats.

It would appear that the good is very mouldy

Rang PAH and they said return it to the store, doesn't matter that I didn't have the receipt. Went to PAH today and they told me I couldn't have a refund, just a gift card.

Is this correct??

hollydays

We'll, you could have bought it two years ago- hence why it could be mouldy. Do you have the purchase on your bank statement?

SuperHan

I guess you still need to feed the cats? Just buy two more bags. It's unlikely they'll all be mouldy. If you're really concerned and there's another PAH nearby, go there as they are unlikely to be stocking the same batch.

wealdroam

LLM wrote: »

Went to PAH today and they told me I couldn't have a refund, just a gift card.

Is this correct??

Yes. Probably.

LLM

Hi, the expiry date would show that it's not old food, and yes, I still do need to feed the cats but probably going to go elsewhere now!

mije1983

LLM wrote: »

Is this correct??

Yes, you had no proof of purchase (receipt, bank statement, witness etc) so they could have even sent you on your way with nothing.

If you don't want to shop there again, then sell the gift card on ebay or to a friend/neighbour!

Exile_geordie

LLM wrote: »

Hi, the expiry date would show that it's not old food, and yes, I still do need to feed the cats but probably going to go elsewhere now!

Why don tyou just use the gift card to purchase more food?? Its highly unlikely that every batch of food has gone mouldy - there may have been a small tear in the ones you got whihch led to it.

dont cut of your nose to spite your face here.

lollipopsarah

I think you are lucky to get a gift card, as I understand it pet food cannot be returned, with or without a receipt in case it's been tampered with.
xx

wealdroam

lollipopsarah wrote: »

I think you are lucky to get a gift card, as I understand it pet food cannot be returned, with or without a receipt in case it's been tampered with.
xx

Not sure where you get that idea from.

The OP purchased goods in a shop which were not of the quality expected.

You seem to be suggesting that rubbish stock can be sold as petfood and there is nothing the consumer can do about it.

Or have I misunderstood you?

mije1983

lollipopsarah wrote: »

I think you are lucky to get a gift card, as I understand it pet food cannot be returned, with or without a receipt in case it's been tampered with.
xx

But in this case it was not fit for purpose if it was mouldy. It wasn't a change of mind return.

Edit: Beaten to it!

Hintza

Have you bought this brand before?