Builder says leak Insurance company says not?!?

Okydoky25

We recently noticed damp on the internal ground floor walls of our house. It came up over night and was about 2 foot up the walls. We had a builder come round who took up some floor boards etc and then found the cause was a leaking pipe from the bathroom.

Insurance evaluator has now been round and said it was not a leak but likely rising Damp for which I am not insured and to contact the company who did the damp course 15 years ago.

Where do we go from here? I called the builder who is adamant there is no rising damp and as the walls have started drying out since the leak was fixed last week I agree. It is a semi and next door have no issue on their side. House is circ 1910

rs65

Okydoky25 wrote: »

as the walls have started drying out since the leak was fixed last week I agree

Get the insurance evaluator back out now.

[Deleted User]

Ask the builder to write you a letter and send it to them, registered post. Wait a few days and get on the phone to demand they take action. If they don't move on to the ombudsman.

Okydoky25

rs65 wrote: »

Get the insurance evaluator back out now.

He came this morning (a week after leak fixed) you can see it's drying out as the builder drew a pencil mark where the water mark was and the damp is now lower.