EE - another horror story!

consumers_revenge

Hi,

Can someone kindly give me an insight to if this is even legal/valid?

I took out a new contract with ee on the 20th june, I could do an early upgrade option so swapped my phone to a Iphone 5s with EE from tmobile. Told that the swapover would happen within 24 hours and my phones sim in my original phone would stop working, power on my new iphone and all would be good.

Saturday I receieved a threatening bill from tmobile claiming I had used data up to £220's worth( about 30mb in truth ) whilst it was swapping over.

Can they charge me for this? Isnt this just a straight swap and the data would be within the allowance or shouldnt be 'recorded' during the swapover/upgrade. Its for the same number and surely if the contract 'upgraded' then all the 'move' should be handled by them.

You get nowhere with EE/Tmobile!

Hope that makes sense.

Cheers

CR

grumbler

The 'legality' is a rhetoric question as I don't think there are any laws regulating this.

What are your actual expectations when 'swapping' from one contract to another with a different company? I would expect the existing allowance(s) to be applied pro-rata to the part(s) of the billing month. Is if possible that 30Mb was what you used over the recalculated allowance?

Silk

consumers_revenge wrote: »

Saturday I receieved a threatening bill from tmobile claiming I had used data up to £220's worth( about 30mb in truth ) whilst it was swapping over.

Can they charge me for this? Isnt this just a straight swap and the data would be within the allowance or shouldnt be 'recorded' during the swapover/upgrade. Its for the same number and surely if the contract 'upgraded' then all the 'move' should be handled by them.

You get nowhere with EE/Tmobile!

Hope that makes sense.

Cheers

CR

My thought would be that if you were using the old phone/sim during the day of the changeover and used 30MB of data it should have been included in the allowance (if there was any to use)
As it's T Mobile thats billing you, it's them that you need to speak to not EE.
If you had no allowance left in the account however that may be a problem.

d123

consumers_revenge wrote: »

Hi,

Can someone kindly give me an insight to if this is even legal/valid?

I took out a new contract with ee on the 20th june, I could do an early upgrade option so swapped my phone to a Iphone 5s with EE from tmobile. Told that the swapover would happen within 24 hours and my phones sim in my original phone would stop working, power on my new iphone and all would be good.

Saturday I receieved a threatening bill from tmobile claiming I had used data up to £220's worth( about 30mb in truth ) whilst it was swapping over.

Can they charge me for this? Isnt this just a straight swap and the data would be within the allowance or shouldnt be 'recorded' during the swapover/upgrade. Its for the same number and surely if the contract 'upgraded' then all the 'move' should be handled by them.

You get nowhere with EE/Tmobile!

Hope that makes sense.

Cheers

CR

Going T-Mobile to EE requires a sim swap, doesn't it? and it's a new agreement with a new network?

Did you have a data allowance with the T-Mobile sim?

ste_wilko

As EE own T-Mobile and Orange it's not really going with a new company because technically you are already a customer of EE. You do require a SIM swap when going from T-Mobile/Orange to EE though, but it isn't a new contract. It is purely an upgrade of the current contract.

Also, your contract is still valid even if you're using the old SIM before EE cut it off to connect the new one. Or they will cut off the old SIM and give you a new one with a temporary number until the new SIM is connected to the contract. Either way the old SIM will be cut off once the new SIM is active, regardless of whether the SIM swap has been completed or not.

And, £7/1MB?!?!?!?! WTAF? That can't be right, surely

Silk

ste_wilko wrote: »

And, £7/1MB?!?!?!?! WTAF? That can't be right, surely

Yes it's £7.50 a MB for out of bundle charges ....but on thinking about it should be capped at £1 a day or so.

boliston

Silk wrote: »

Yes it's £7.50 a MB for out of bundle charges ....but on thinking about it should be capped at £1 a day or so.

£7.50 per mb does not sound right to me

I'm with EE and I pay 1p per mb in the UK and 3p per mb when roaming abroad, so £7.50 per mb is like a 74,900% premium on their standard UK rate!

d123

ste_wilko wrote: »

As EE own T-Mobile and Orange it's not really going with a new company because technically you are already a customer of EE. You do require a SIM swap when going from T-Mobile/Orange to EE though, but it isn't a new contract. It is purely an upgrade of the current contract.

Also, your contract is still valid even if you're using the old SIM before EE cut it off to connect the new one. Or they will cut off the old SIM and give you a new one with a temporary number until the new SIM is connected to the contract. Either way the old SIM will be cut off once the new SIM is active, regardless of whether the SIM swap has been completed or not.

Then things have changed fairly recently, Orange, T-Mobile and EE 4G were set up as, and run as completely separate entities. Going from Orange or T-Mobile definitely needed a new contract as opposed to an upgrade to the existing within the last 6 months or so.

When did it all change?

consumers_revenge

Tmob have now admitted the f@@@@@ up fully. All charges dropped.

Anoneemoose

d123 wrote: »

Then things have changed fairly recently, Orange, T-Mobile and EE 4G were set up as, and run as completely separate entities. Going from Orange or T-Mobile definitely needed a new contract as opposed to an upgrade to the existing within the last 6 months or so.

When did it all change?

It didn't change! They are still 3 different companies for billing and account purposes.

Silk

boliston wrote: »

£7.50 per mb does not sound right to me

I'm with EE and I pay 1p per mb in the UK and 3p per mb when roaming abroad, so £7.50 per mb is like a 74,900% premium on their standard UK rate!

T-Mobile Out Of Bundle Rates:

• Calls to mobiles: 40p per minute
• Calls to landlines: 40p per minute
• Text messages: 15p
• Picture message: 30p
• Data: 0.75p per kb (£7.50 per mb) to a maximum of £1.021 per day

http://www.simcontracts.com/guides/out-of-bundle-rates

Hard to find the old T mobile ones but this PDF on page 2 for instance here on page 2 quotes £7.50 per MB