To Teletext Holiday Official Representative - STOP THIS SCAM!!

rhinosdave

Haha no, thankfully I am not an MP. I'm just very hacked off and want these fraudsters brought to account and to try stop people making the same mistake I did!

Teletext

Dear Dave,

We are really sorry to hear of the problems that you have encountered with your booking and that you are still awaiting a resolution. If you could please provide your booking reference then the team can follow this up for you.

Teletext Holidays

rhinosdave

Teletext wrote: »

Dear Dave,

We are really sorry to hear of the problems that you have encountered with your booking and that you are still awaiting a resolution. If you could please provide your booking reference then the team can follow this up for you.

Teletext Holidays

I am not willing to put that private information on a forum, i will PM you with the details. Please keep up your promise that other people and departments within your organization don't!!!! You have said you will investigate, I expect you to do so and then actually reply!!!!

rhinosdave

rhinosdave wrote: »

I am not willing to put that private information on a forum, i will PM you with the details. Please keep up your promise that other people and departments within your organization don't!!!! You have said you will investigate, I expect you to do so and then actually reply!!!!

TELETEXT please explain how customers are meant to contact you when you wont accept PMs and the email address attached to your account says the user is on annual leave?

rhinosdave

Today i have received a call from the fraudsters telling me they need more time to investigate my claims and that is all they can tell me at this moment in time, but did promise a resolution by 5pm today. this remains to be seen.

When I have more news ill post again.

For anyone suffering in the same situation, please add to this thread and complain to watchdog and the customer advice bureau of Trading standards. Don't let the pressure drop on this company looking to make fast cash on upgrades that don't exist!

rhinosdave

Update.

I have just received a call to confirm i will be refunded the amount i have paid for the fraudulent upgrade, and the amount will be in my accouint within 3-4 working days.

message to anyone who has put up with these fraudsters. DO NOT GIVE UP!!

on the call i have also been promised a call from head office to apologise and discuss compensation for the calls i have had to make and the time i have spent.

still keeping the complaint with watchdog and trading standards though because teletext are a crooked bunch of fraudsters!!!

photome

good result in the end

The fact that teletext have to keep refunding means they know they are in the wrong, but I guess for the amount of daves and aquas there are there will be many who have been charged and do nothing about it.

Teletext...why do you offer something you dont have and then charge £80 for it?

aqua111

Agree; Trading Standards say over 90% of people with valid complaints give up and Companies know this.

hamstercheeks_2

i'm having the same problem contacting them. i'm going to keep on until i get a response.

i'm sending a letter by Recorded Delivery tomorrow with receipts etc for their error. Hopefully i'll get a refund - or perhaps i'll escalate it and get in touch with trading standards