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Debit card fraud help please-A happy ending!

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Comments

  • pmduk
    pmduk Posts: 10,710 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    She could start by asking if the bank are recording the call? Hopefully, the new pair of eyes has a more sensible brain attached. As has already been said, your Mother is the victim of a common crime..
  • traveller
    traveller Posts: 1,506 Forumite
    Thank you ALL so much for all of your support and assistance in this matter. We have won the appeal :T They gave her £50 compensation too. I'm just so glad this nightmare is over for her. Thank you all again :D
    :A Your Always in my heart, you never ever will be forgotten-9/9/14:heart2:
  • colsten
    colsten Posts: 17,596 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    That sounds like a very good outcome, bet your mum is mightily pleased! Did she get all her money back? Did they offer any explanation why they could resolve the matter so fast, after initially dragging their heels?
  • traveller
    traveller Posts: 1,506 Forumite
    colsten wrote: »
    That sounds like a very good outcome, bet your mum is mightily pleased! Did she get all her money back? Did they offer any explanation why they could resolve the matter so fast, after initially dragging their heels?

    Hi, yes she got all of it back plus £50 compensation :T It's a huge relief for her and me. I felt so awful and powerless to really do anything to help the situation, so I'm glad the letter worked :T
    :A Your Always in my heart, you never ever will be forgotten-9/9/14:heart2:
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