Ebay seller issues

PoorGuy

Hi All,

First post, so please be nice to me!!

I have 400+ 100% feedback with no previous issues, maybe 50% as a seller and the rest as a buyer.

Anyway, I had an HD camcorder which worked perfectly. I sold it in good faith. The seller received it and left the following good feedback:

"Lovely item - Fast Delivery A++++++"

Then 2 weeks later, the same day as I left feedback (normally left straight away but I was on holiday as it was easter) he files a complaint saying that it never worked! Ebay side with him and they tell him to send it back and put my paypal account into debt by £260.

The issue I have is I know it works as I transferred hours worth of tapes. I sent 3 tapes with it and when it was returned, only 2 were with it. It is so obvious to me and others I speak to that he used it and wants to return it for free.

Anyway, now ebay are chasing me for the money and threatening a debt collection agency, they also took seller fees from my wifes paypal account which was only used a couple of times with that account. I had removed auto payment previously as I knew that this would happen. She had to close her account and I removed PayPal from my bank account direct debit settings so they cant mess me around either.

I spoke to ebay when the item was returned as it is obvious that a fault was put on the camera as it has been opened. They said there is no way I am allowed to fight the case as their decision is final.

Anyway, I believe that I have a case for small claims court against ebay. I believe that they wrongly refunded the user with no proof that this item was faulty and would not let me tell them that all items were not sent back.

Does anyone have advice? I dont want to hear 180 people saying that I have no chance as this is not constructive. I want a course of action rather than a brick wall. I cannot let this go ahead. Do I have a case against the buyer? It is like fraud.

gik

There is a specific ebay board here:-


http://forums.moneysavingexpert.com/forumdisplay.php?f=40


Better maybe to ask for help there.

PoorGuy

please delete this thread, recreated as post 66084933

mattyprice4004

PoorGuy wrote: »

please delete this thread, recreated as post 66084933

Or you know, you could say thank you to the poster above that steered you in the right direction? That'd be OK too...

PoorGuy

Agreed, thanks.

arcon5

PoorGuy wrote: »

Does anyone have advice? I dont want to hear 180 people saying that I have no chance as this is not constructive. I want a course of action rather than a brick wall. I cannot let this go ahead. Do I have a case against the buyer? It is like fraud.

So basically you only want to hear from those people who are willing to tell you what you want to hear. Not very productive huh

lucy03

Be polite to eBay, they might award a no-fault return which means they'll take the loss. Although it's relatively quite a large sum, so not sure how likely that would be.

Small claims court action is possible, but it'd be against the buyer and not eBay IMO. That would be based on a balance of probabilities, but if the buyer has been fraudulent they might just concede defeat and settle. Or they might not, so it'd be a risky proposition....

PoorGuy

Lucy03 - thank you,
Gik - thanks for the heads up
Mattyprice4004 - thanks for the reality check

Arcon5 - you get the big post...

You did exactly what most people do on forums and make of rubbish that is on every other forum. There are many, many posts about this sort of thing with ebay but they are full of "ebay are rubbish" or "you will not get anywhere" - could you imagine a solicitor giving that sort of information, they would have no money.

Maybe you misunderstood why I did not want posts saying this is impossible to deal with. The reason I said I dont want to hear the same as every other forum is that this is a place of constructive views, not for people to say exactly what any other forum says. If I want to see that, I would go elsewhere. This forum has respect from lots of people because its users provide meaningful words, not just noise spouted for no valuable reason with no view to helping the original poster of a message.

agrinnall

Luckily for everyone this is an open forum where all can post whatever they want to say as long as it doesn't break the rules, so that you get a range of views rather than just the ones you agree with. If you don't like what certain posters have to say you can always put them on Ignore.