TO OFFICIAL TELETEXT REP- urgent-

hollydays

We've spent hours on the phone prior to this, getting no sense.
Hence my posts on this forum.im not the only person who's been having problems with them.
I would have to be desperate to communicate with them to post this way. At least we got a refund of the amount in question, but only by use of this forum and being very persistent.

hollydays

We were initially offered the refund of a sum of money with the words" were giving you a refund as a goodwill gesture".

They turned down our initial suggestion yesterday of how they could show goodwill ( it equated to about £ 16 extra in our pockets which I doubt even covers the cost of our phone calls) and they at first refused to even give that.
After stating our case somewhat more firmly we finally got that.

Family safely on the way now with said money in pocket

aqua111

Well done Hollydays!
I got my £80 refund for an upgrade that never existed only by posting regularly over 6 weeks.Nearly 8,000 people have read my 3 threads.
Bad publicity Teletext/Truly Travel!
Told by a member of Call Centre that Rebecca does not exist.
Only Shaming any Company that tricks customers into paying for none existent extras gets the refund due.

rhinosdave

Hi guys,

I have started a thread with the same theme as this, how did you get your refund, was it through the emails they make you send or does anyone have a telephone number direct to the complaints department. I have emailed and called but not gettin much joy ATM!!
It is a horrible scam and I have reported them for fraudulent selling.
Any help is much appreciated!!