TO OFFICIAL TELETEXT REP- urgent-

POPPYOSCAR

whatmichaelsays wrote: »

I suspect that they've got plenty of other jobs to do as well.

Expecting them to scour a forum for the best part of five hours seems a tad unreasonable...

I did not read it like that.

I read it that the rep has been in contact with the OP today, has promised to come back to them but has not done so.

meer53

Seems a strange way to contact a company ? Don't think a forum is a normal contact channel. Where will it all end ?

LilElvis

meer53 wrote: »

Seems a strange way to contact a company ? Don't think a forum is a normal contact channel. Where will it all end ?

As Hollydays is a long standing member, with very many helpful posts, it would be reasonable to assume that she is trying every means possible to contact Teletext and that this forum is not her only attempt to resolve her problem. It appears, from her earlier posts, that this was getting her somewhere, but has now stalled. As she has always come across as a nice person I hope that she gains a resolution and has the holiday she deserves.

hollydays

Thanks lil Elvis- it's not even for me but for my pregnant daughter and family.

I am ok at dealing with problem companies but This company... Words can not express ..it
Teletext / truly travel

Mse have been recommending you up till now .

Valli

hollydays wrote: »

watch this space.

ok

If you are having problems, OP, (I say if...)

a few well chosen key words on here might have the desired effect;).

societys_child

Ah . . . with post #6, things became clearer:)

Hope you've got it sorted.

Teletext

Dear Societys Child,

We are really sorry to hear of the problems that you have encountered with your booking and that you are still awaiting a resolution. If you could please provide your booking reference then the team can follow this up for you.

Teletext Holidays

Pollycat

Teletext wrote: »

Dear Societys Child,

We are really sorry to hear of the problems that you have encountered with your booking and that you are still awaiting a resolution. If you could please provide your booking reference then the team can follow this up for you.

Teletext Holidays

Teletext Holidays:
I think you may have lost the plot.

It's not Societys Child who has a problem with a booking.

It's hollydays who has the problem.

You know, that person who your representative (Rebecca?) has already been in touch with about a holiday that is today.

societys_child

:huh: . . . . . .

hollydays

Thanks all. Teletext rep doesn't want to respond to me on here ? and it's taken more calls.

Teletext rep has responded by email but then stopped as I felt she couldn't defend the indefensible.
My daughter rang her , even when she asked for the rep by the name we were given in a phone message via communication on here
, the person at the end of the phone appeared not to have heard of this person. Hmm

Eventually my daughter got through- dealing with teletext these days is extremely trying.