MoneySaving Poll: Who are the best and worst train operators?

edited 22 July 2014 at 11:52AM in MoneySaving polls
11 replies 2.3K views
Former_MSE_LianeFormer_MSE_Liane Former MSE
27 Posts
edited 22 July 2014 at 11:52AM in MoneySaving polls
Poll started 22 July 2014

Train operators: who are the best and worst?

We can tell you how to save the most from Cheap Train Tickets, but to find out if they're any good, we need your help.

Taking into account your whole experience - price, speed, reliability, comfort and service - please rate the operators you've used regularly over the past YEAR.

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click this.

If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.



  • mattytunmattytun Forumite
    13.9K Posts
    Rampant Recycler Xmas Saver! Savvy Shopper! Energy Saving Champion
    No railways in my neck of the woods yet Dr Beeching took it away 40 year ago....:mad:
    Can't sleep, quit counting sheep and talk directly to the shepherd :cool:
  • Indie_KidIndie_Kid Forumite
    23.1K Posts
    Only really used cross country and first great western. Both can be awful. CC is never on time. Not good when it's late at night. :mad:
    Sealed pot challenge #232. Gold stars from Sue-UU - :staradmin :staradmin £75.29 banked
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  • pawsiespawsies Forumite
    2K Posts
    I've been Money Tipped!
    Northern rail are abysmal.

    Outdated trains that are usually late.
  • ManAtHomeManAtHome Forumite
    8.5K Posts
    Part of the Furniture Combo Breaker
    I use Transpennine to get to/from Manchester Airport - generally very good (GREAT in mse-land) as I normally travel off-peak. A couple of friends commute and are less complimentary - maybe need 2 polls..?
  • Former_MSE_AndreaFormer_MSE_Andrea Forum Manager Former MSE
    9.6K Posts
    1,000 Posts Combo Breaker I've helped Parliament Rampant Recycler
    I use London Midland and Virgin both into London. London Midland's OK, Virgin's pretty good.

    Get delayed now and then but to be fair often it's not the train operators' fault.
    Could you do with a Money Makeover?

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  • MothballsWalletMothballsWallet Forumite
    15.8K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I remember using Virgin and Silverlink (London Midland's predecessor) to commute to Milton Keynes/Bletchley - now that was a real pain at times.

    Have spent much better journeys on Russian trains (sleepers and Sapsan), and quite a few other European networks.
  • I use the train a lot; virgin, london midland and cross country. I also use the 'london midland city' trains too.
    I'd rank them;
    1) Virgin Trains- very good
    2) Cross Country Trains- good
    3) London Midland (to London) Good
    4) London Midland City (Okay)
    “Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
    ― Paulo Freire, Pedagogy of the Oppressed
  • TigsteroonieTigsteroonie Forumite
    25K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I find it hard to believe that 11% (as I write) of respondents class Northern Rail as 'great' :eek: Are they on the same trains as me? Because mine are abysmal, old trains, heating stuck on (even in this heat), standing room only if you are lucky - and if they cancel a commuter train then prepare to be seriously squashed.

    I travelled on a Southeastern High Speed Javelin yesterday. It was bliss. Modern, comfortable, fast. That is how trains should be.

    eta. PS to MSE Andrea - sometimes delays are the fault of the TOC, sometimes they are the fault of over-running but necessary NR engineering work; and sometimes they are caused by stupid members of the public (but NR take the penalty for those).
    :heartpuls Mrs Marleyboy :heartpuls

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    :) Proud Parents to an Aut-some son :)
  • MsVictoriaMsVictoria Forumite
    3 Posts
    Sixth Anniversary Combo Breaker
    Are MSE going to do anything with these results? It's pretty iobvious that Abellio are by far the worst performing operator.
  • JKM73JKM73 Forumite
    59 Posts
    I don't know how First Great Western came off so well - I have used their abysmal service twice a day for 5 years. They are regularly voted as operating a poor service on several of the most over-used commuter lines into London.

    I have yet to go a day in July where I have not been delayed.
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