EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change

ulaggy

Thanks mate, that looks like it might do the business. Just seems like a sensible idea to address the fact my contract clearly said Full Monty £36 (and I'm sure others have had the same issue with prices in the name)

One thing I'm wondered about - do I need to be careful about asking for refund of all price increases? As T-Mob would be able to argue that the price rise last year was refunded. At the time, I tried to argue with them about the price rise and how I was going to walk away penalty free. Eventually they agreed to a "loyalty" discount though I had to phone back several times over the months because it expired when it wasn't supposed to. Just don't want to fail beause I claimed a refund I'd already head

RandomCurve

edi wrote: »

....

Guess, I need to accept the decision ... lol

Guess so- as the adjudicator has made it clear that you pay nothing from 14th April - then you might want to wait most of those six weeks you have to "decide" what to :rotfl:

ulaggy

Bloody hell!

"Thank you for your email response.

We do not feel that this change is of material detriment to you as it is in line with the Retail Price Index (RPI), which is a measure of inflation. I acknowledge you do not agree with this decision therefore the next step would be to seek independent adjudication via CISAS.

You may refer your complaint to CISAS. CISAS will determine whether the complaint falls within the jurisdiction of its ADR Scheme. We may argue that it does not. If CISAS agrees its Scheme applies, it will adjudicate on the complaint in line with the Scheme rules. CISAS's details are as follows:-

CISAS
International Dispute Resolution Centre
70 Fleet Street,
London,
EC4Y 1EU

Email: info@cisas.org.uk
Tel: 020 7520 3827
Fax: 020 7520 3829

I trust the above information is of assistance to you.

Yours sincerely

Victoria Hunt
Executive Office, EE"

I only sent the email for T&C in the wee hours of Saturday morning! I do notice that they've completely missed the point. We're not going for material detriment, but T&C changes. More evidence for the case against them!

RandomCurve

ulaggy wrote: »

Bloody hell!

"Thank you for your email response.

We do not feel that this change is of material detriment to you as it is in line with the Retail Price Index (RPI), which is a measure of inflation. I acknowledge you do not agree with this decision therefore the next step would be to seek independent adjudication via CISAS.

You may refer your complaint to CISAS. CISAS will determine whether the complaint falls within the jurisdiction of its ADR Scheme. We may argue that it does not. If CISAS agrees its Scheme applies, it will adjudicate on the complaint in line with the Scheme rules. CISAS's details are as follows:-

CISAS
International Dispute Resolution Centre
70 Fleet Street,
London,
EC4Y 1EU

Email: [EMAIL="info@cisas.org.uk"]info@cisas.org.uk[/EMAIL]
Tel: 020 7520 3827
Fax: 020 7520 3829

I trust the above information is of assistance to you.

Yours sincerely

Victoria Hunt
Executive Office, EE"

I only sent the email for T&C in the wee hours of Saturday morning! I do notice that they've completely missed the point. We're not going for material detriment, but T&C changes. More evidence for the case against them!

Well either EE have been learning some valuable lessons regarding compliance with GC 14 (complaints handling), or they have realised the quicker these things go to CISAS the less chance there is for them to give us the opportunity to claim a lack of duty of care, or - as I suspect here - they have not even realised the extent of what is being requested!!!


No matter which it is, it seems I will be busy writing a CISAS case a bit earlier than I had originally planned - So I shall get on with it!

ulaggy

RandomCurve wrote: »

Well either EE have been learning some valuable lessons regarding compliance with GC 14 (complaints handling), or they have realised the quicker these things go to CISAS the less chance there is for them to give us the opportunity to claim a lack of duty of care, or - as I suspect here - they have not even realised the extent of what is being requested!!!


No matter which it is, it seems I will be busy writing a CISAS case a bit earlier than I had originally planned - So I shall get on with it!

Thanks mate. Guess I'm one of the tester cases for the new claim!

RandomCurve

sick_of_paying_more wrote: »

not really good news here rc, the adjudicator has decided i can't backdate charges, not really an issue as i haven't really used the phone that much, and even though i'd like to give ee a fight i think i may as well just accept the decision as is and move away from the contract, backdating 6 weeks is better than nothing i suppose!!!
thanks again rc!! i will see your chosen charity gets a donation from me, any chance of a pointer where that would be please?
once again many thanks for your help
Thank you for your e-mail. Please see below the Adjudicator’s clarification:

The Decision relates to the date of the cancellation. It does not provide for a refund of charges after this date.

Please be advised that the deadline cannot be extended. We look forward to receiving your acceptance rejection of the decision on or before 29/07/2014.

Probably best to accept at this stage.
My chosen charity is: Haven House -any donations gratefully received
http://www.havenhouse.org.uk/
Thanks

RandomCurve

The.Real.Me wrote: »

And if you pay EE to unlock your phone before you accept the decision you 'may' get that cost back as well :j

Perhaps Random Curve or anyone else who has done so could clarify if that would indeed be the case?

Not sure on this, but I think someone on the forum said that they did - still no harm is asking for and paying for the unlock code now -if they refund it that will be a bonus!

RandomCurve

Anybody who tried to take their Vodafone out of bundle case to The Ombudsman Service only to have received a letter saying that the Ombudsman can not accept the case needs to contact the Ombudsman again.


Following communication with Ofcom over the last week Ofcom have advised that the Ombudsman Service have "made an error" in not accepting these cases please copy the following email to the Ombudsman Service (CC [EMAIL="Lynn.Parker@ofcom.org.uk"]Lynn.Parker@ofcom.org.uk[/EMAIL]):




28 July 2014


Ofcom reference: 1-265323635


Dear Fight Mobile Increases


Further to your email in relation to Ombudsman Services not accepting your complaint against Vodafone.


Ofcom have discussed this with them and they have confirmed that they made an error and will now take on your complaint.



Yours sincerely




CS
Consumer Contact Team

RandomCurve

khakilad wrote: »

All,

I could do with your help. I have had no luck in cancelling my contract early due to these changes.

I now have a country court claim open with them with a date in September.

Can you advise what I need to say in my defence to the changes that EE have made to my contract. (my contract is EE4G)

I have read through all the information on this thread but I don't really understand it.

Thanks.

Good to see someone seeing this through - of course I will help - I have PM'ed you.

RandomCurve

What is the latest from the Court - will they accept the case?