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Moving from BT Infinity to Plusnet

k2150
k2150 Posts: 71 Forumite
edited 20 July 2014 at 8:27AM in Broadband & internet access
Can BT stop my migration to Plusnet if I dispute my final BT bill. My MAC code has been handed over to Plusnet, the transfer of service is imminent but I think BT have added charges that should not be on their final bill. If I dispute this can BT block my transfer of service
.

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Did you use a MAC or cancel your BT BB? Were you in the minimum term?
    That gum you like is coming back in style.
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    There is nothing BT can do to block the transfer. They couldn't even refuse to issue a MAC because of a dispute.

    What charges are you disputing?
  • k2150
    k2150 Posts: 71 Forumite
    edited 20 July 2014 at 2:27PM
    I didn't cancel I used a MAC to transfer my services ( fibre broadband & telephone) from BT over to plusnet. Migration is set for 1st August 2014. I'm on a 30 day rolling contract with BT. They want to charge me £60 for a HomeHub 5 which was sent to me as part of their own hub trial. I will dispute this when they send me my final bill. I just want to know if this will interfere with my transfer of Broadband services on 1st August 2014, I hope not.
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