My PPI Claim............

stevomufc1

Got a letter from Lloyds bank on Thursday (17th July) rejecting my ppi claim - my claim was on the basis that I didn't know I had ppi on the loan and they replied with the following;

The results of my investigation into your concerns are summarised below:

I have taken into account what you remember from when you bought the policy and considered it in line with the documentation available to me.

The Credit Agreement shows that we required additional consent in the form of a Signature and completed tick box to confirm you wanted PPI to be added to your loan. I believe this would have included a verbal explanation to ensure you were fully aware of the policy.

I am also mindful my review has considered the suitability of your PPI plicy and has not highlighted any concerns, demonstrating you had a need for the cover. As such, given the above, I believe you knowingly consented to the addition of a PPI policy to your loan

It also says I have 28 days to respond or they will close the case and consider the matter resolved, the only thing is - their letter is dated the 1st of MAY! (As per the above, it only come through my letterbox on the 17th of JULY)

[Deleted User]

stevomufc1 wrote: »

It also says I have 28 days to respond or they will close the case and consider the matter resolved, the only thing is - their letter is dated the 1st of MAY!

It really doesn't matter about the date, because on what basis can you possibly appeal?
You gave them the weakest complaint reason possible which was an easy rejection. They have your signature on the agreement which clearly shows PPI was selected.

If you want to take this further you can still refer the "complaint" to the Ombudsman. You have six months to do this.

stevomufc1

I wouldn't say it's a weak complaint, I'd say it's a very serious complaint - for them to tick a box then say just sign here, here and here is fraud in my eyes.

I have wrote a letter which I intend to send back to them which includes a signed letter from my partner to which she states that we had an agreement in place that she would cover any repayments on the loan if I were to come out of work for any reason.

She was in full time employment and could easily afford the repayments if she was required to. There is also a letter from her employer as proof of her being in full time employment when the loan agreement was signed.

[Deleted User]

stevomufc1 wrote: »

I wouldn't say it's a weak complaint

It's the weakest you can provide, because it's a simple matter for the Bank to refute your allegations of wrong-doing with a copy of the Agreement you signed.

stevomufc1 wrote: »

I'd say it's a very serious complaint - for them to tick a box then say just sign here, here and here is fraud in my eyes.

You are alleging an actual crime was committed.

Where is your evidence?

You have none, I'm afraid.

stevomufc1 wrote: »

I have wrote a letter which I intend to send back to them which includes a signed letter from my partner to which she states that we had an agreement in place that she would cover any repayments on the loan if I were to come out of work for any reason.

You partner is hardly an impartial bystander. Don't waste your time.

stevomufc1 wrote: »

She was in full time employment and could easily afford the repayments if she was required to. There is also a letter from her employer as proof of her being in full time employment when the loan agreement was signed.

Again, her financial position is completely irrelevant. You had the insurance, not her.
Being in "full-time employment" indicates a need for the insurance, not the opposite!

If you want to take this any further, your only recourse is the Financial Ombudsman-just as you have been told in your "full and final" rejection letter from the bank.

stevomufc1

It's the weakest you can provide, because it's a simple matter for the Bank to refute your allegations of wrong-doing with a copy of the Agreement you signed

It's not the weakest I can provide, It's the truth and a very serious complaint - It's the easiest for the bank to reject though because it's their word against mine.

You are alleging an actual crime was committed. Where is your evidence? You have none, I'm afraid.

This is true hence why I haven't cited a crime has been committed in my reply letter. I do honestly believe this is the case though.

You partner is hardly an impartial bystander. Don't waste your time.

My partner is exactly that - my partner in everything which includes financial commitments. She agreed that she would cover any repayments if I were unable to for any reason and regardless if you think it's a waste of time, I think it's worth mentioning.

Again, her financial position is completely irrelevant. You had the insurance, not her.

If you want to take this any further, your only recourse is the Financial Ombudsman-just as you have been holds in by our "full and final" rejection letter from the bank.

I don't believe her financial position is completely irrelevant at all as there was alternative means for making the repayments if I were unable to for any reason.

I will indeed be taking my complaint the the FOS if I don't get the response I want from Lloyds Bank.


You seem to be a very negative person. Do you get gratification from airing your negative views?

Unless you have anything useful to add then I politely request you direct your negativeness elsewhere.

Thank you very much.

[Deleted User]

stevomufc1 wrote: »

It's the easiest for the bank to reject though because it's their word against mine.

Indeed, so they have rejected it

stevomufc1 wrote: »

My partner is exactly that - my partner in everything which includes financial commitments. She agreed that she would cover any repayments if I were unable to for any reason and regardless if you think it's a waste of time, I think it's worth mentioning.

It's not worth "mentioning" at all unless she officially stood as your guarantor. She didn't.

stevomufc1 wrote: »

I don't believe her financial position is completely irrelevant at all

Nevertheless, her position is irrelevant unless she held the insurance.

stevomufc1 wrote: »

I will indeed be taking my complaint the the FOS if I don't get the response I want from Lloyds Bank.

You've already had your "full and final" response from Lloyds Bank. Any further correspondence will simply result in a reiteration of the original rejection.

stevomufc1 wrote: »

Unless you have anything useful to add then I politely request you direct your negativeness elsewhere.

You are wasting your time writing back to the Bank with the "appeal" you plan. The only reason to write back to the Bank is if you have compelling and relevant evidence not in your original complaint. You don't have any such evidence. All you are doing is further delaying the time your "complaint" will languish because the FOS queue is eighteen months.

What you mistake for "negativity" is simply a realistic assessment of your chances. You are free to ignore any such advice, just as I am free to give it.

stevomufc1

Thank you, Ignored.

stevomufc1

Once again, your "opinion" has been ignored - thank you though.

[Deleted User]

I honestly don't know why you're posting if you only want to hear encouragement of your plan to "appeal"

Just follow the formal complaints procedure, which is to refer your complaint to FOS. This isn't simply my "opinion";

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance?_ga=1.227999775.340047350.1365283676#step4

dunstonh

I wouldn't say it's a weak complaint, I'd say it's a very serious complaint - for them to tick a box then say just sign here, here and here is fraud in my eyes.

Its not fraud as you signed it. Allegations you are making are serious. This is not just a mis-sale allegation but a criminal allegation. What evidence do you have?

It's not the weakest I can provide, It's the truth and a very serious complaint - It's the easiest for the bank to reject though because it's their word against mine.

Exactly. It lacks evidence.

My partner is exactly that - my partner in everything which includes financial commitments. She agreed that she would cover any repayments if I were unable to for any reason and regardless if you think it's a waste of time, I think it's worth mentioning.

If you are married or in a civil partnership then that sort of arrangement is taken as a given. For an unmarried couple, you would need to show a) that your finances are linked (joint accounts, joint mortgage etc) AND that you would both not suffer a financial hit if a claimable event was to occur.

You seem to be a very negative person. Do you get gratification from airing your negative views?

He is not being negative. It is a correct assessment of your position in relation to the points you have mentioned. You may well go on to succeed as the FOS. There may be an issue you havent raised that results in success or the bank may change its view to avoid the FOS fee. However, solely on the points you have raised, you can see why they have rejected it. That isnt making as negative. It is the opinion of those that are not emotionally attached to the complaint in the same way you are.

Unless you have anything useful to add then I politely request you direct your negativeness elsewhere.

What is the point of you make comments on a discussion board if you do not want people to discuss your issues?

stevomufc1

Do I want to hear encouragement? No. Do I want to hear helpful advice? Yes.

Firstly, I will do as I had already planned before you gave your "opinion" and send my reply. The letter from the Bank did not state it was a "full and final" response and has asked me to reply if I have further information.