How do I cancel new EE sign up

robti

Ok I signed up online last night but didn't have my mac to send in, so what's the best way to cancel this order ?

Thanks

macman

Call them up. And put the cancellation in writing too, just to be safe.
What has the lack of a MAC got to do with cancelling though?

purpleroses88

If you didn't supply a MAC then the order won't be processed. They can't get in touch your provider.

When I signed up, I was given a number for their registrations team in case I wanted to make any changes. you can try 0800 079 0283. But I remember the lady on the phone saying they're only open from Mon-Sat.

Hope that helps.

macman

The transfer can be done without a MAC, but it'll result in an extended loss of service, and a cease charge of about £30 from the outgoing ISP.

EE

Hi All

Hope everything with your issues have been sorted. If not please do feel free to pass them on to EE through community.ee.co.uk.

This site is in place to deal with any customer queries, regarding service or product issues.

Thank you
Jade- Representing EE