Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
Train Delays guide discussion
72 replies
34K views
Quick links
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support
Replies
My train was delayed by 34 minutes due to gravel on the track from a freight train, and I missed my connection as a result.
GWR are claiming that my delay was caused not by them, but by the operator of my onward journey!
Of course, the "recent train times" website doesn't go that far back (23rd August).
Luckily, I took a picture of the matrix screen as I got off the train, clearly showing that the arrival time was AFTER the departure of my connection.
So I've replied to GWR's email in fairly stiff terms, enclosing the picture and reminding them of the circumstances of the delay. Hopefully they'll 'fess up; if not I'll go for a FoI request for that day's train times.
But be aware - GWR are clearly not above trying to shift blame to other operators to avoid paying out for legitimate claims.
GWR changed their customer services to outsource it to Capita earlier in the year...
...Otherwise known as Crapita
Cross country - pain in neck, Paddington closed and they passed it to GWR so I contacted my MP who is going to make sure the complaint re my nightmare journey is followed through. ( icouldnt get home because Paddington closed, took 6 hours to get to Reading so no trains home to Cornwall so late so travelled the next day. so delayed 22 hours - luckily had friends I could stay with. wont ever buy tickets from Cross country again and am looking at buying a car
I was wondering if anyone had any experience of being reimbursed for only part of their journey due to purchasing advance singles instead of a return?
My partner and I were delayed for over 6 hours (arriving at our destination gone midnight!) on a Transpennine Express service in December. One of the only things keeping us going when we were stood in minus temperatures for over an hour at 10pm, was the thought of having our £150 train ticket refunded in full due to the length of the delay.
However, we have (finally) received confirmation from Transpennine Express that they will be refunding us £85. When I questioned this, they informed me it was because we were travelling on advanced singles therefore were only eligible for the one leg of the journey.
When we booked these tickets via the TrainLine, I was under the impression I was booking us a return journey. I selected "add return", the tickets I received stated "outbound" and "return" journey (although they do also say advance single).
Is this correct? Are we really only entitled to half of our money back??
Thank you!
Incidentally don't use Trainline next time as they charge a fee. Most train operating companies offer the same fares and no fees.