Stub Hub Fees

DEVE

Wondering if anyone else has experienced a similar situtation as me with Stub Hub
I listed 3 Lee Evans tickets on the ticket re sale site Stub Hub in (approx) September 2013 - I'm not a ticket tout it was a genuine sale as I got better tickets on a different date, and this was recommended by Ebay as I have sold tickets there before but they no longer accomodate this
Anyway at the time of listing the terms and conditions were that I would have 48 hours after the tickets had sold, to contact them should I not be able to fulfil the request (i.e. if I sold the tickets on another site) So I also listed on Viaogo
I sold my tickets with Viagogo in January 2014and emailed Stub Hub to unlist my tickets which I assume they had as I never recieved any information from them in months.
On 8th July 2014 I recieved an email saying my tickets had sold? within 5 minutes I logged straight on to their resolution page and cancelled the transcation and a message appeared to say it had been cancelled although I may be charged an admin fee of £15 but no other charges would be made as I had informed them within the 48hr period.
The next day Stub Hub had told me they were debited £15 PLUS £63 to replace the tickets to buy the next set of tickets up from mine to fulfil the order of the purchaser?? -Stupid me for selling at a reasonable price!
They proceeded to tell me that they CHANGED their terms and conditions in February that the seller would no longer be allowed 48 hours period to cancel their tickets. I was not informed of this - If i had been I would have known my tickets were still listed and removed them
I have a number of issues with this:
They have taken money from my card when I only gave them details to put money ON when I sold my tickets
They changed the Terms and Conditions AFTER I listed my tickets without notifying me
The website resolution page specifically stated I would NOT be charged a fee (only POSSIBLY an admin fee) to my card
They did not contact me BEFORE they took the money resulting in me being charged bank charges for being overdrawn
All the other re sale site (seatwave/Viagogo etc) still give you 48hrs to cancel so why cant they. I understand they need to fulfill the tickets to the buyer but theres months before the tour so its not like they were going to miss it?

In short DONT SELL YOUR TICKETS WITH THEM - try Gum tree!!

unholyangel

Have you still got a copy of the email you sent them in january? Can you show this is a valid contact address for them?

I'd also reply to them stating that they cannot retrospectively alter the terms of the contract without your agreement without first notifying you of the change and also giving you the chance to bring the contract to an end without being worse off.

DEVE

Unfortunately I dont have the email I sent. It was back in January and my inbox autmatically deetes anything over 6 months as i only have up until Feb 2014 on there.
They also claim that the contract starts when the tickets are sold not when they are listed. And it was my responsibility to keep checking their Ts and Cs?!

OlliesDad

You say you emailed Stubhub to cancel the listing, however I am sure you are meant to go into your account and delete them yourself?

I did this with Seatwave and I was under the impression it is the same for Stubhub.

DEVE

This is what they told me. But to be honest it was the first time I had ever listed anything on one of these sites so probably a bit stupid that I never followed up the email. But equally so their Cust Serv. maybe could have emailed back to tell me this. This is why I accept the £15 admin fee as I was probably a bit foolish to just assume it had been sorted after the email
However even if I didnt cancel them when I listed them they still told me I would have 48 hours to cancel from when they did sell?

OlliesDad

Is it possible that they sent you an email advising of the changes, but as you though you had nothing listed it you ignored it? The terms changed in February so the emails would have gone out before this and therefore your emails would have been autodeleted now. I get emails from many companies advising of changes to terms which I ignore as I no longer use the service.

It could be argued that continuing to use the service is acceptance of the new terms.

DEVE

No I would have read it. I only listed them on 2 sites This one and Viagogo. I unsubscribed to any newsletters/promo as I always do, so the only emails i would have got from either would have been about my tickets and I would have read it. If I Had recieved it I would have thought it odd I had recieved an email from them as I thought the Tickets were no longer listed.
I have not had any emails from Stub Hub at all as far back as my inbox goes. Except when the tickets sold

nomoneytoday

I've no sympathy.
Selling on tickets to me is ticket touting, and it stopped the buyer from buying tickets when they were originally on sale. IMHO you were after a greater profit by listing on multiple sites, rather than selling on a couple of unwanted ones.

IMHO there are too many events that get "sold out" within minutes, with tickets appearing on other sites the same day, stopping genuine fans.

DEVE

Not after sympathy, and if you had actually read the thread propery you would see that
1. I am a genuine fan and bought them in good faith to go and see Lee Evans it just so happens I got better seats when he put on a new date so I bought more
2. It was the First (and only) time I have ever sold tickets on these sites
3. the reason its costing me is because the idiots who were sellng the tickets for an extortionate price (that were £63 more than my tickets), are the tickets they went on to sell and charged me the difference.

I'd suggest next time you put a a comment on a thread you take in all the information first! So that your "HO" actually has some bearing

nomoneytoday

So why couldn't you return the unwanted tickets, instead of selling them on multiple sights for a profit?

OlliesDad

nomoneytoday wrote: »

So why couldn't you return the unwanted tickets, instead of selling them on multiple sights for a profit?

Return them to who? Tickets are normally nonrefundable.