MSE News: Energy firm complaints soar to record level

Bark01

Pincher wrote: »

Isn't there some kind of license condition they need to meet?

Yes there is, it falls under Standards of Conduct (SoC)

https://www.ofgem.gov.uk/press-releases/npower-halt-telesales-unless-it-resolves-billing-issues

Pincher

Bark01 wrote: »

Yes there is, it falls under Standards of Conduct (SoC)

https://www.ofgem.gov.uk/press-releases/npower-halt-telesales-unless-it-resolves-billing-issues

So they are going to hire a proper programmer, instead of buying a copy of Microsoft Access and Visual Basic, and ask the 12 year old son of the janitor to write the customer information system, then?

ejc81

Pincher wrote: »

So they are going to hire a proper programmer, instead of buying a copy of Microsoft Access and Visual Basic, and ask the 12 year old son of the janitor to write the customer information system, then?

:rotfl::rotfl::rotfl:

I think the big 6 purposely make it a nightmare to switch suppliers so that joe public just doesn't bother so as to avoid the hassle.

Seriously it cannot be THAT difficult to type in a meter reading correctly and generate a factual bill!

Pincher

ejc81 wrote: »

Seriously it cannot be THAT difficult to type in a meter reading correctly and generate a factual bill!

You have never seen how a FORTRAN programmer codes. :rotfl:

TOMAX1066

Hi - I was supposed to receive a dual fuel refund in July from First Utility but after many e mails and phone call attempts / fob offs the refund has still not arrived.
Before I take this further I have two questions:
Why are First Utility still been promoted as a good company to swap to on this site? and

How can I get my money back?

I can not imagine I am the only one with this problem??

andymb2006

First Utility have been billing me for four months post switching. They ate my credit on my account, £100's and ignore my twenty plus emails and hours of heartache on the phone. As a consumer I feel i do not exist as they continue to promise correction yet actually do nothing yet get confused and refuse ownership of their own monumental problems