Can I get compensation from vodafone?

ste_wilko

Rev wrote: »

Find the email address of the CEO and email them. That usually will result in a call back from someone who actually knows what they're talking about and will actually help sort the issue.

The web help team are pretty good, to be fair, let's see if the OP can get a decent resolution from them. If not, I have the CEO's email address

bl1nder

Hi All,

I'm looking into apply for the mortgage for the first time but even before I started I came across a problem called 'Vodafone'... just checked my credit score and it is saying my Vodafone account from 2007 is in default. Long story short..just before the contract run it's course Vodafone contacted me asking if I'd like to renew, I said no, paid my last bill and thought that's the end of it....I had no 'usual' letters demanding payment or threatening with court action, no communication whatsoever... Rang customer service few minutes ago to sort it out but they are not even able to find my details... I don't have my old mobile number or account number but surely they should be able to find me using my name & address...


Did anyone else have similar experiences with Vodafone??

Any help will be much appreciated.

ste_wilko

bl1nder wrote: »

Hi All,

I'm looking into apply for the mortgage for the first time but even before I started I came across a problem called 'Vodafone'... just checked my credit score and it is saying my Vodafone account from 2007 is in default. Long story short..just before the contract run it's course Vodafone contacted me asking if I'd like to renew, I said no, paid my last bill and thought that's the end of it....I had no 'usual' letters demanding payment or threatening with court action, no communication whatsoever... Rang customer service few minutes ago to sort it out but they are not even able to find my details... I don't have my old mobile number or account number but surely they should be able to find me using my name & address...


Did anyone else have similar experiences with Vodafone??

Any help will be much appreciated.

This thread isn't really appropriate to your situation. Start a new thread detailing the above

Silk

bl1nder wrote: »

Hi All,

I'm looking into apply for the mortgage for the first time but even before I started I came across a problem called 'Vodafone'... just checked my credit score and it is saying my Vodafone account from 2007 is in default. Long story short..just before the contract run it's course Vodafone contacted me asking if I'd like to renew, I said no, paid my last bill and thought that's the end of it....I had no 'usual' letters demanding payment or threatening with court action, no communication whatsoever... Rang customer service few minutes ago to sort it out but they are not even able to find my details... I don't have my old mobile number or account number but surely they should be able to find me using my name & address...

As above you should realy start a thread of your own regarding the situation.

First of all a debt from 2007 should have dropped off your credit report by now as it will be statute barred after 6 years

Secondly, contracts do not run out they just reach minimum term and then become a rolling monthly contract. Unless you cancel they will just carry on.
The fact you chose not to upgrade means nothing unless you cancel the contract at the same time

Vodafone

bl1nder wrote: »

Hi All,

I'm looking into apply for the mortgage for the first time but even before I started I came across a problem called 'Vodafone'... just checked my credit score and it is saying my Vodafone account from 2007 is in default. Long story short..just before the contract run it's course Vodafone contacted me asking if I'd like to renew, I said no, paid my last bill and thought that's the end of it....I had no 'usual' letters demanding payment or threatening with court action, no communication whatsoever... Rang customer service few minutes ago to sort it out but they are not even able to find my details... I don't have my old mobile number or account number but surely they should be able to find me using my name & address...


Did anyone else have similar experiences with Vodafone??

Any help will be much appreciated.

Hi bl1nder,

Thanks for making me aware of this.

So I can take a closer look at things, email me via the contact details provided in post 10 above.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hannah11_2

Thanks everyone for your help, I sent the CEO a 7 page email yesterday outlining all the problems I've had (yes there have been that many that I needed 7 pages just to outline them!)

Anyway I got a call back today and the women was very helpful, very apologetic and has assured me that she would credit my account within 7-10 days (hopefully it will actually be credited this time.)

She also assured me that she would follow up disciplinary action with the managers that were incredibly rude to me on the phone, hopefully this will be the end of all the issues I've had with Vodafone now.

Vodafone

Hi Hannah11,

Thanks for returning to the thread to confirm that your case has been resolved.

Kind regards,

Lee

Social Media Comms

Vodafone UK

madj102

it all started 5 weeks ago with a missing payment after 5 weeks and phone calls everyday to them this problem is still there its not the first time they have done this been promised call backs from managers to free early upgrades and its all false promises i have got four lines with them if i could get out of the contract i would and tell them where to shove them . the latest problem is i have is one number witch is the leader on the 4g sharer plan that shares data with my sons mobile and our mifi device been complaining even on chrismas day that i cant get any internet on any of the devises was promised this would be sorted out asap still to date its not been sorted out. been promised money credited on to my account around the four hundred pound mark still broken promises free upgrades for all my devices again broken promise. PLEASE AVOID AT ALL COSTS THE LIE TO YOU ALL THE TIME

diamonds

I'm starting to think Vodafone has had a bigger hack than TalkTalk and their software is corrupted because everything that is said to be actioned isnt happening, they cant have that much inept staff... its all rather fishy...