Scottish Power, closed account in credit - repayments in installments?

joncombe

I have switched from Scottish Power who previously supplied both Gas and Electricity.

Both my accounts are shown on the Scottish Power website as closed. My final gas bill has been issued showing a credit balance of £39.17. I have telephoned and been told my electric account is in credit of £53.13. This gives a total credit balance of £92.32.

When the final gas bill was issued a credit was made to my Scottish Power account and my bank account of £13.75, which is not my direct debit amount or the closing amount of either of the gas or electric.

On calling I was told this is a part refund for my gas account and that they pay the closing credit balance "in instalments". I have never heard of this before and it seems sharp practice to me to hang on to money longer than needed by paying the refund in instalments.

Bubblebath

joncombe wrote: »

I have switched from Scottish Power who previously supplied both Gas and Electricity.

Both my accounts are shown on the Scottish Power website as closed. My final gas bill has been issued showing a credit balance of £39.17. I have telephoned and been told my electric account is in credit of £53.13. This gives a total credit balance of £92.32.

When the final gas bill was issued a credit was made to my Scottish Power account and my bank account of £13.75, which is not my direct debit amount or the closing amount of either of the gas or electric.

On calling I was told this is a part refund for my gas account and that they pay the closing credit balance "in instalments". I have never heard of this before and it seems sharp practice to me to hang on to money longer than needed by paying the refund in instalments.

I don't think there is any sharp practice here; just a phone jockey not knowing the answer and fobbing you off with wahtever excuse he/she could think of.

Whilst I do think SP settle dual fuel accounts separtately, and so you were right to consider if this was just gas or electricity, I've never heard of them settling in installments. Why would they? They probably have to pay bank fees for each payment.

Try this
http://www.scottishpower.co.uk/pdf/HandlingEnquiryComplaint

Do let us know how you get on

joncombe

Bubblebath wrote: »

Whilst I do think SP settle dual fuel accounts separtately, and so you were right to consider if this was just gas or electricity, I've never heard of them settling in installments. Why would they? They probably have to pay bank fees for each payment.

Try this
http://www.scottishpower.co.uk/pdf/HandlingEnquiryComplaint

Do let us know how you get on

I also agree it makes no sense. I called up this evening and asked to speak to a manager. She agreed it looked odd but said the system she sees is different to the one we see and couldn't see the payment (even though it shows up in "My Account" on their website and on my bank statement), and is going to call back tomorrow.

I might raise it as a complaint but my experience so far with another issue related to exit fees is that they simply ignore complaints. So far I've sent two emails (they claimed not to have got them, even though I got an automated reply) and a letter record delivery. The record delivery letter arrived on 1st May. Nearly 2.5 months later they've not responded to that either. I am told it was scanned into their system on 2nd June (over 1 month after receipt) and that they will respond "soon".

Robin9

This happened to me - no logic at all.

It will all resolve itself - sit back and wait and have a pleasant surprise. Don't waste your time chasing with emailsand phone calls.