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Flight Delayed, Then Taken Off Flight, Then Redirected & Bussed to Orig Destination!
LoidPhil
Posts: 21 Forumite
I'm so pleased to have come across this article as I'd resigned my experience to just being another tale for other people to have a laugh about!
On Monday just gone I was one of a party of 9 people returning on a Jet2.com flight from Palma to Newcastle. Everything appeared to be going smoothly until an announcement 30 minutes before we were due to depart (flight time 11:40) to announce that there would be a small delay due to a "re-fuelling issue". Despite ground staff verbally stating that the delay would be 5-10 minutes, after a further 40 mins of silence there was a further announcement re a further delay; not with the initial problem - that had been successfully resolved - but due to a technical problem with the rear door of the aircraft.
After about another hour there was an announcement that the flight was now ready for boarding (hooray!!) but the names of several passengers, including a couple from our group, were asked to report to the front of the queue. Those people were then told that they, along with all other passengers from their respective parties (about 30 people in total), had been taken off the flight. No consultation, nothing!
Whilst the remainder of the flight began to board, all passengers who'd had their seats cancelled were given a printed letter explaining that the capacity of the flight had been reduced due to technical issues (not enough emergency exits per capita, presumably due to the rear door problem). The letter offered 3 options - to catch another Jet2 flight to Newcastle (subject to availability), to catch another Jet2 flight to another UK airport (subject to availability) and then be transported to Newcastle, or to receive a refund of our flight costs and arrange alternative transport home ourselves.
To cut what is now an already long story short, our party were eventually offered seats on a flight to Manchester departing at 21:40; 10 hours after our intended departure to Newcastle. The Manchester flight was then delayed for 1 hour, and the coach that Jet2 laid on to transport us to Newcastle eventually dropped us off (40 miles short of Newcastle - nearer to our home) at 03:30; nearly 13 hours after we were originally due to land in Newcastle.
From what I've read on flight compensation (admittedly very little) it looks like success rates for claims from Jet2 are not especially rife. Hopefully our tale of woe is one of those that they can't wriggle out of! I'll keep you posted on how we get on.
On Monday just gone I was one of a party of 9 people returning on a Jet2.com flight from Palma to Newcastle. Everything appeared to be going smoothly until an announcement 30 minutes before we were due to depart (flight time 11:40) to announce that there would be a small delay due to a "re-fuelling issue". Despite ground staff verbally stating that the delay would be 5-10 minutes, after a further 40 mins of silence there was a further announcement re a further delay; not with the initial problem - that had been successfully resolved - but due to a technical problem with the rear door of the aircraft.
After about another hour there was an announcement that the flight was now ready for boarding (hooray!!) but the names of several passengers, including a couple from our group, were asked to report to the front of the queue. Those people were then told that they, along with all other passengers from their respective parties (about 30 people in total), had been taken off the flight. No consultation, nothing!
Whilst the remainder of the flight began to board, all passengers who'd had their seats cancelled were given a printed letter explaining that the capacity of the flight had been reduced due to technical issues (not enough emergency exits per capita, presumably due to the rear door problem). The letter offered 3 options - to catch another Jet2 flight to Newcastle (subject to availability), to catch another Jet2 flight to another UK airport (subject to availability) and then be transported to Newcastle, or to receive a refund of our flight costs and arrange alternative transport home ourselves.
To cut what is now an already long story short, our party were eventually offered seats on a flight to Manchester departing at 21:40; 10 hours after our intended departure to Newcastle. The Manchester flight was then delayed for 1 hour, and the coach that Jet2 laid on to transport us to Newcastle eventually dropped us off (40 miles short of Newcastle - nearer to our home) at 03:30; nearly 13 hours after we were originally due to land in Newcastle.
From what I've read on flight compensation (admittedly very little) it looks like success rates for claims from Jet2 are not especially rife. Hopefully our tale of woe is one of those that they can't wriggle out of! I'll keep you posted on how we get on.
0
Comments
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There is a Jet2 thread for you! In the meantime here is a story for you to read ....
http://www.chroniclelive.co.uk/news/north-east-news/anger-group-jet-2-passengers-73865490 -
You were "denied boarding" for which there is no real defence in the Regulation. (Only cancellation and delay have the Extraordinary Circumstances get out clause.) So start legal action without further delay - the money is as good as won.0
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There is a Jet2 thread for you! In the meantime here is a story for you to read ....
http://www.chroniclelive.co.uk/news/north-east-news/anger-group-jet-2-passengers-7386549
Famous at last lol!!!0
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