Virgin Help Please Fuming

nickroberts

Hi i am fuming

I moved to our new property and had virgin install tv phone broadband, then i saw a ad for a mobile sim. Great rung them up did a credit check passed great so 1 ordered the monthly sim great

unlimited calls, unlimited texts 2gb data for £7 there advertised offer

First payment take out, had the contract for over a month

Now not so good part i received this email today im fuming

Hello,

We've spotted a mistake and we?re about to fix it.

After your recent order with us we?ve done some further checks and
noticed you?re not actually eligible for the discounted Mobile SIM
tariff you signed up for.

This means that in the next 48 hours we?ll be moving the mobile number
below to a similar tariff, just at a slightly higher rate. Don?t worry ?
you?ll get exactly the same data, minutes and texts allowance. Your new
monthly rate is £14.00

Mobile number:

What happens next?
You don?t need to do anything ? we?ll make the changes at our end within
24 hours. After this, you?ll get two texts from us: one to say we?ve
removed the wrong tariff and a second to say the new tariff is up and
running.

Can they do this?

I haven't called them yet, wanted to see if anyone else has a similar problem

Thxs

nickroberts

Just a update

I contacted Virgin they were not willing to let me stay on the bundle for £8 so i refused to pay £14 and they have cut me off straight away

How can Virgin cancel a contract because of there mistake but i cannot cancel my tv broadband phone package????

ste_wilko

Did you enquire as to what they had come across that changed your eligibility?

nickroberts

I wasnt on the correct tv broadband phone package

ste_wilko

I presume there is something telling you that you have to be on a particular package or that they mentioned this when you called them?

nickroberts

ste_wilko wrote: »

I presume there is something telling you that you have to be on a particular package or that they mentioned this when you called them?

When i rang them a month ago they said i was eligible to it because i was on the right package

A month later they said they made a mistake and i would have to pay £14 instead of the agreed £8

ste_wilko

You need to check the paperwork you received with the SIM and have a look at the terms and conditions. I would say that if you're out of the 14 day period and have already paid one bill then they can't just change your tariff like that. However, they can increase the price but if they do you have the right to cancel the contract without penalty. Was the SIM on the 30 day rolling tariff?

nickroberts

No it was a 12 month contract