Replacement flight also significanlty delayed, two claims or just one

T1mbo

Hi Guys,
My original, direct, flight booking was cancelled, in error by Airline without notifying me, necessitating a last minute rebooking - two stop journey on a later date. Airline accepts liability and have offered full compensation offer of 600 Euro's for the delay of 29 hours 20 minutes.
BUT the replacement journey was then also delayed due to a motorised baggage loader damaging the engine and cowling. As a result of this delay I missed the connecting flight had an overnight hotel stay and rebooked causing a delay of 16 hours 50 minutes.
Can I claim for the second significant delay as it was another flight or could the airline suggest that both delays are considered part of the same claim?
All responses gratefully received
Tim

Vauban

Lots of variables here. Would need a bit more detail. If the airline reroutedfollowing you, then it would be classed as one journey - so only one amount of compensation. But if they denied you boarding and refunded your flight, then I'd argue the second booking was a separate booking. But you'd need to tell us who you flew with, where to and from, and who booked flights to be sure.

T1mbo

Hi Vauban
Thank you for your reply.
My original booking was cancelled by the airline due to an administration error but I was not notified.
Two days before flying I tried to choose my seat and found my booking had been cancelled. The airline agreed to rebook me on the next available journey which was a two stop not direct flight .
This change caused a delay of 29 hours and 20 minutes to my original ETA.
However the 1st leg of the rebooked flight was delayed due to a luggage motorise luggage loader crashed into the engine. This caused me to miss y connecting flight so I had to stay overnight in a hotel and catch another flight . This caused a delay 16 hours 50 minutes.

111KAB

T1mbo - routing and airline information required.

Vauban

Ok. On the basis of the information you've given I would say you were rerouted after having been denied boarding. This means it's one journey - and just one lot of compensation.

It is one of the downsides of the Regulation that you can be delayed by 3 hours or 3 days: it's the same amount of compensation.

T1mbo

Thanks you

JPears

But technically his flight was cancelled - end of booking as they did not reroute him. It was only by OPs diligence that cancellation came to light and he rebooked of his own volition and undertaking - not in any part due to the effort of the airline.
Had they refunded your money? If so I would say this was a new booking.
When was the booking cancelled in relation to the proposed flight date?

Vauban

Well we need to work with the limited info the OP seems willing to share. But his flight wasn't cancelled; his booking was. The plane took off (we assume) as per normal.

But regardless, the airline rebooked him - so he was rerouted.

The only way he could get the compensation twice (as I can see it) would be if he was refunded the flight cost by the airline (with compensation) and he then rebooks himself on another flight (and pays for it).

That doesn't seem to have happened in this case.

JPears

Maybe his flight was cancelled, we don't know.
It seems from hearsay over this forum and others that some airlines are very bad at informing their fare paying customers that flights or bookngs have been cancelled. I have expereinced this twice with BA. It isn't difficult to set up a system that requires a positive acknowledgment from a customer that their flight has been cancelled.