Boiler installer hasn't notified Gas Safe or Building Control

macman

evilcartman wrote: »

It's probably worth emphasising that the "boiler book" I referred to is the Benchmark Log Book, which is an important document that is supposed to be kept with the boiler.

He took it away with him and said he would put it back through the door "in a few days".

This book is my property and I can't see any valid reason for him retaining it.

So why did you let him? The Benchmark should be completed on the day of commissioning, shown toyou and countersigned. You should never have paid the final amount due without this being done.

evilcartman

macman wrote: »

So why did you let him? The Benchmark should be completed on the day of commissioning, shown toyou and countersigned. You should never have paid the final amount due without this being done.

Because he was Gas Safe registered and Worcester Bosch accredited (and I did check them both). I was naive enough to think these counted for something. I won't make that mistake again.

The OP in this thread made the same mistake, so I'm by no means unique on that front. Lesson learned, however.

This is the first time I've had a new boiler put in, by the way, I just used the existing boiler in all the previous homes I've owned or rented. I wasn't aware of procedures like "The Benchmark should be completed on the day of commissioning, shown to you and countersigned". I doubt that many other consumers are aware of this either, any more than they could give you details of every procedure a mechanic is supposed to follow during an MOT check.

I didn't start the thread to be judged by people with 20/20 hindsight, though, I came for practical advice on how to deal with the situation I was now in, going forward. The RGI has been in touch now, however, so hopefully this thread is now redundant. Thanks for your input.

cyclonebri1

evilcartman wrote: »

Because he was Gas Safe registered and Worcester Bosch accredited (and I did check them both). I was naive enough to think these counted for something. I won't make that mistake again.

The OP in this thread made the same mistake, so I'm by no means unique on that front. Lesson learned, however.

This is the first time I've had a new boiler put in, by the way, I just used the existing boiler in all the previous homes I've owned or rented. I wasn't aware of procedures like "The Benchmark should be completed on the day of commissioning, shown to you and countersigned". I doubt that many other consumers are aware of this either, any more than they could give you details of every procedure a mechanic is supposed to follow during an MOT check.

I didn't start the thread to be judged by people with 20/20 hindsight, though, I came for practical advice on how to deal with the situation I was now in, going forward. The RGI has been in touch now, however, so hopefully this thread is now redundant. Thanks for your input.

Well sticking my "oar in again", as you put it, people will only react that way if there is justification. When asking for help some degree of respect is expected even if you don't think the views help you. Sticking up a verbal 2 fingers helps no one especially you.

evilcartman

I'll turn off email notifications for this thread now, as I've had the helpful answers (for which I'm very grateful :cool: ) and can't be bothered with the minority who are only interested in a fight.

macman

No one is seeking a fight, we're just puzzled why you would pay upfront for something that hasn't been done, by someone who you hardly know?
That principle applies to all building work, not just boiler installs.
If pointing this out saves someone from making the same mistake, then I'll happily repeat it ad nauseam.

societys_child

Maybe it's the heat . . . .

PaulBowen

Well I hope it's all sorted out now !

Seronera

There is nothing to stop a homeowner from notifying Building Control of a new installation. Its not encouraged but there is no reason why you can't. I'm also surprised that WB don't do it for you. Ideal boilers do the notification for you for free.

You have been shoddily treated by your installer. I'd suggest sending him a registered letter pointing out the reasons you are unhappy and asking him to put things right. Please use a phrase like " time is of the essence" in your letter so there is no excuse for him to ignore you and if you end up taking him to small claims they he can't claim he didn't know it was urgent.

Point out all the errors in paperwork and make a written complaint to WB as well. You need to build a robust case and show him you mean business. There is no excuse.