Overcharged Import VAT - please help with some details?

So as expected i've been charged the full amount of Import VAT on the original artworks I have imported from the US instead of the 5% I should have been charged.
http://www.hmrc.gov.uk/manuals/impsmanual/IMPS05200.htm


Is the form I should be filling in asking for some back from the HMRC C 285 (pi) Application for repayment/remission? And is the normal rate of VAT 20% as there was a vinyl in there too worth $20 which should be charged as normal.


Some questions re the form;
1)Who is the Representative, USPS, or Parcelforce who invoiced me? It asks for company name who invoiced me, so I assume parcelforces details go here? Is it their registered office address?
2) In 'Basis of claim', there is a tickbox saying Entry (c88/E2), what is this?


If anyone has any experience of these forms and can answer my questions I would be most grateful
Thankyou x

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