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phone from mobilephonesdirect

hi, can anybody help me with problem? at saturday i bought sony xperia z2 from here, and he taken me my money from my debit card, i canceled my order because this website is fake... and now, he dont respond me and my bank TSB told me that he cant give me money back... so? whats now?

Comments

  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 7 July 2014 at 4:05PM
    >> Returning a Phone

    Their website isn't fake.

    If you really cancelled the order, then what response do you want? It will take them some time to return the money if it was taken from your bank account.
  • MataNui
    MataNui Posts: 1,075 Forumite
    Pretty suremobilephonesdirect is a legit company. What makes you think it was a fake?

    Perhaps you were not clear with TSB. You can ask for a chargeback if goods are not delivered. Its not certain you will get your money back as the money is recovered from the other bank if there are funds etc but TSB cannot refuse to try.
  • keith1950
    keith1950 Posts: 2,597 Forumite
    1,000 Posts Combo Breaker
    They are a completely legit company.....they used to run the Nokia retail stores until Nokia pulled out of direct retail.

    If you have changed your mind don't accept the phone when the courier delivers it and contact mobile phones direct to cancel within 14 days.

    You will get your money back but this will take some time.
  • SteveHenshaw
    SteveHenshaw Posts: 108 Forumite
    I can confirm matusmigac won't be returning to this thread. We had him put down.
This discussion has been closed.
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