Trp Advisor _ how do I contact my account has been disabled

broadmarsh

Bedford_Barbara wrote: »

My account was disabled by Trip advisor. After some research i was able to find out the reson why. Both my daughter and myself have seperate TA accounts. It seems when my daughter came and stayed our house and posted a review on her account on my PC. This posting automatically disabled both hers and mine Trip advisor accounts. Apparently you are only allowed to use one TA account on each computer which I understand is picked by an IP number, It makes no difference if it is two entirely different people posting on their accounts. Is that correct. She has been unable to enter her TA account now on her own lap top at her home

You are absolutely correct. You must send an email to one of the two emails I quoted above and advise them of the complete situation and ask them to re-enable her account.

The problem is that they might not believe that it is two different people. If they do not do re-enable her account then the next course of action is to send a diplomatic email to skaufer@tripadvisor.com