Free Stamps from Royal Mail

The_Bloo_Scrouge

New rules mean you're entitled to compensation if letters or parcels are delayed in the post.

You can claim if your mail arrives three or more working days after the due delivery date,which is the next working day for first class and three working days for second class.

Claim by phone (08457 740740) and you don't need to provide any evidence - but you only get 12 first-class stamps as compensation.The rewards are greater when you claim by post:if you enclose the envelope and any other evidence,you'll receive £5 or,if the mail arrived 10 working days or more after the due date,£10.

to make a claim write to :
Royal Mail Customer Service
Freepost,Colnebank House,
30 St Peter's Street,
Colchester CO1 1HY

I have made 3 claims already and they have paid up,without question every time.I think they know they provide a poor service and can't argue with you about it.

Moderator comment:- NB As has been pointed out below please consider that claiming a delay when no such delay occured might be considered as fraud.

Tony_H_3

Just adding this handy little tip to my posting's!!

I have just arranged to receive £5.00 + 12 first class stamps for a delayed recorded delivery item.

Cheers.
I should point out it's a bit of hassle to arrange and I would only be likely to use it in extreme situations as this.

student100

Note that of course it would be illegal to claim for an item that wasn't actually delayed by the specified amount of time.

_{(From the top of the boards: Please don't post any illegal MoneySaving suggestions.)}

robnye

so where would i stand, if the royal mail reimburse me for the cost of a replacement item plus postage, when i was only claiming for a recorded delivery being over 10 days late and wasnt signed for?

the item i bought for 99p, but price is now £9.99, i never asked for the cost nor did i imply that the item was lost. the item was delivered some 12 days after posting it as a recorded delivery.
It was just posted through the recipients door without the required signature

The_Bloo_Scrouge

Posted by: student100 Posted on: Today at 12:25pm
Note that of course it would be illegal to claim for an item that wasn't actually delayed by the specified amount of time.


When did you get the power to start Policing people ?

Royal Mail have been providing a poor service for years,it's pay back time

tcall

When did you get the power to start Policing people ?

Royal Mail have been providing a poor service for years,it's pay back time

ummm..... isn't that known as fraud?

DiggingOut

Royal Mail have been providing a poor service for years,it's pay back time

It is completely legitimate to claim if a delivery is late. It is fraud if you claim otherwise, which is all student100 pointed out. It was a perfectly legitimate caution against someone misusing your tip. To use it as "pay back" for past misservice is misuse. If used as compensation for current failures, you have provided a valuable tip.

If someone does misuse it, I really doubt student100 will be the one doing the policing.

halloweenqueen_2

I'm going to write to them (take my chances with the post). I sent a letter recorded delivery to a town 15 miles away and it took 6 days to get there?!

System

Can you claim if you are the sender or the recipient of a late letter?

spotter

Can you claim if you are the sender or the recipient of a late letter?

Either, it doesn't matter.

You can also claim online, more information here:
http://www.royalmail.com/portal/rm/content2?catId=400144&mediaId=12600160

If you get a free Certificate of posting when sending 1st/2nd class mail and standard parcels, it should enable you to provide the additional evidence to claim the extra compensation.

Savvy_Sue

But what about if the letter never arrives? I have complained about this twice: once the boys' godfather wrote, phoned a few weeks later and found I had not received his letter. Just recently I phoned the hospital to ask when I could expect to get an appointment and was told I should have been there 3 days earlier. I phoned to complain about that as well and haven't heard anything since! They just seem to ignore me!