Is Virgin Mobile a decent network?

Legacy_user

My contract ends soon and I can't wait to tell T-Mobile to F themselves (they are lying cheats)

I've found a Virgin contract which uses the EE network (to be fair, signal is good for me), are they any good? What do they do when you go over your network data allowance?

Thanks

grumbler

LooieENG wrote: »

What do they do when you go over your network data allowance?

I had no idea, but it took me less than a minute to find:

Browsing the mobile web
£1 per day for unlimited usage* within the UK only on days that you access the internet from your phone.

Tariffs with inclusive data
If you exceed the data included in your tariff you will move onto our daily rate for data as set out above.

It's less clear with downloading.
http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly-call-charges.html

System

grumbler wrote: »

I had no idea, but it took me less than a minute to find:

It's less clear with downloading.
http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly-call-charges.html

Thanks. I did stumble onto that page myself after posting here.

I assume by downloads they mean those WAP downloads / text to buy things that people used years ago?

That's the only good thing about T-Mobile, if you go over your data limit they just stop you being able to watch videos on Youtube. I guess I'll give them a ring and see if they could bump it up to 1GB from 500MB if I sign up for a yearly contract. If not I might as well go with Three and get extra texts for less.

Thanks for your post

LinBWales

I've just posted this response on another thread about this, it may help you decide to go with another provider. Or not.

I live in south Wales and my Virgin coverage has just vanished altogether. I have also spent over an hour on the phone to Customer Services on 0845 numbers trying unsuccessfully to resolve this. Eventually I had to tell them what I think the problem is - Virgin uses the EE network and EE seem to be switching all their transmitters over to 4G and cutting off the 3G and less networks to try to get all their customers to sign up for the more expensive 4G contracts. I suspect the same may be happening across the UK including Cornwall. The Virgin online coverage map showed I should have some service but the EE map shows clearly that there is nothing except 4G coverage now. And Virgin don't support 4G coverage!! Woopsie. Anyway the Indian call centre eventually agreed that they might escalate this but I am not holding my breath, I am just looking for another provider.

Indie_Kid

I'm with Virgin and not had a problem with them.

Also, if you have TV, broadband, phone, etc the contract is cheaper. I was looking into it and because we have TV, broadband and phone, I save something like £10 a month.

I've just had to make a claim on my insurance (which is free) and the service was brilliant.

corf999

Its the same network that you are using with t mobile. Virgin aren't a real network.

Coverage should be the same, data speeds will vary.

Kernel_Sanders

LooieENG wrote: »

I assume by downloads they mean those WAP downloads / text to buy things that people used years ago?

Now you've lost me.

nimrod666

Kernel_Sanders wrote: »

Now you've lost me.

Be aware the Virginmobile warranty will not always replace phones like for like and will if it suits only offer lower spec replacement.

I had cause to return a phone for a warranty repair, unfortunately the fault could not be rectified and a replacement refurbished phone was sent to me. I have no complaints with this procedure. On receipt of the phone it was charged fully however after that it would not switch back on, after a lengthy phone call with 'Customer Service' and the Technical team they finally accepted that the replacement phone was faulty and that I would have to repeat the repair process again even though they were at fault therefore being almost another two weeks without a phone. I did enquire as to whether as they had agreed and apologised for the fact that the phone was obviously not tested correctly before despatch if another replacement could be sent out straight away to minimise time without a phone, this request was refused.

I have now been informed that all HTC phones have been returned and will no longer be available. The choices I have been given are to wait an undetermined time for fresh HTC stock (but keep paying the bill) or accept an inferior replacement which has a lower specification.

For information the phone was a HTC One X, brief spec as follows:
720p HD display
IPS LCD 2 technology
Tegra 3 quad core 1.5GHz processor
4.7-inch screen
Beats Audio

The three phones they have offered as a replacement come nowhere near, make yor own mind up....

Full thread on request as I cannot post link

grumbler

Don't' forget that their obligations are not limited by their warranty, even if it does allow inferior replacements, that I doubt.

As a s supplier, under the SoGA they have to repair or replace within a reasonable time with a same or better. Their warranty cannot overcome the SoGA.

"undetermined time" is obviously not reasonable. As they have already admitted their fault, demand either a better replacement or cash sufficient for buying the same handset.

nimrod666

Hi Grumbler. Tried all that and basically the answer from the CEO's office was no change take it or leave it but keep paying the bill.

grumbler

Well, send them a Letter Before Action saying that you are starting legal actions if they don't fulfill their obligations.

• Consumer Rights Armour
• Small Claims Court