Cannot cancel Sky TV

misscre

My partner and I changed to Sky in January this year from BT.
We took out the entertainment bundle of tv, phone and broadband. we mainly wanted it for broadband as expected a better download and speed and liked the on demand and catch up of the tv.
Basically, 7 months later, we've had 4 visits from technicians, who, during these visits have replaced the outside phonewire, carried out tests, checked the exhchange and replaced the filter and box.
We've also had a new router sent to us, which worked for 2 months. We prob only had about 3 months worth of continuous good internet usage.

At the end of our tether, I called today to cancel our Sky subscription. I was told they could cancel the broadband and phone service, due to problems had, however they cannot cancel the TV service as this service is working perfectly fine and so continue to be provided at a cost of £32 (we were paying £47 for the package!) till the end of the contract in December.

After phonecalls and online chats I'm getting nowhere with expressing my desire to CANCEL MY PACKAGE. They aren't even entertaining what's written on their own website about early termination fees.

Help, please!
Thanks.

cifpower

What you have been told is correct. The broadband has no effect on the TV side of things. Quite rightly, Sky have said you can leave your broadband/phone contract early. As your TV is working fine this is still chargeable for the minimum term. Why would you expect it to be different?

[Deleted User]

misscre wrote: »

I'm getting nowhere with expressing my desire to CANCEL MY PACKAGE. They aren't even entertaining what's written on their own website about early termination fees.

You can still cancel if you are insistent. However, you will indeed have to pay an Early termination of Contract (ETC) fee and it's very likely to be a similar amount to what you would pay for the TV subscription until the end of the year.
In the absence of any significant saving, I'd sit tight and pay the remainder of your minimum term. You still have Sky TV.

Moneymaker

Write to Sky, Recorded Delivery, explaining the broadband problem history briefly. Do it as a bullet list:-

date: reported xxx not working
date: technician arrived but failed to...
date: technician arrived and changed router
etc.

Then ask for an acknowledgement AND a credit on your account for 4 months of unusable service and inconvenience (presumably you've had to take time off work so mention that).

I think this is the best you can hope for and, if your letter is clear, concise and polite, you might just get it. (You won't get a refund, just a credit on your account.)

Also insist that they resolve the problem because, if it's a line problem, then changing service providers isn't going to help.