POPLA appeal allowed

zipmonster

Just had a very nice reply from the BPA investigation into the PPC that sent my details straight to a debt collecting agency without contacting the NTK first. Here is the reply:

Dear Mr XXXXX

Approved Operator Scheme BPA Ref –XXXXXX

I am writing following our investigation into the complaint you raised with us concerning a parking incident that you experienced with one of our operators – Llawnroc Parking Services Ltd. This operator is a member of the BPA’s Approved Operator Scheme (AOS) and as such is expected to follow our Code of Practice.

This investigation has been concluded and I am writing to inform you of our findings.

The parking operator has stated that the reason why the Notice to Keeper was not issued was due to problems when they were transferring their system from writing the parking charge notices manually to hand held machinery. They have stated that this problem has now been sorted which will ensure that this problem does not occur again.

The letter of explanation that has been sent to you from the operator I have also attached to this e-mail.

I would like to thank you for bringing this matter to our attention and endeavouring to assist us in our efforts to drive up standards in the private parking industry.

Yours sincerely

AOS Investigation Team



The PCN has emailed the debt recovery agency and cancelled the PCN.

It does go to show if you complain to the right people you may end up with a favorable result.:j

Redx

well done, if only more people complained to the DVLA, BPA and their MP etc we would see more action against these c*wboys and sc*mmers

really pleased you got there using various tactics too

Fruitcake

zipmonster wrote: »

Had a PCN issued on my windscreen at 02:31 by Llawnroc on 31/3/14 for Not parking in a designated area in the underground car park where i live. I have been waiting for the NTK with nothing coming in the post. Then today i recieved a letter from PCS (Parking collection services) which is a notice to the owner and i quote.

Notice to Owner.
We have obtained your details as you were the registered keeper/owner of the vehicle at the time of parking. A parking charge has been issued because your vehicle was involved in breaching the stated terms and conditions of parking, which were clearly displayed and agreed to by the driver when your vehicle was parked on private land managed by our client Llawnroc Parking Services Ltd.
Despite a Parking Charge having already been issued, and placed on the screen of your vehicle, or sent to you by post, we have not received payment from the driver. The opportunity to pay at the reduced amount has now passed and the full amount is now due.
Full payment must be made by the driver within 28 days of the date of this letter to avoid further action.

It seems to me Llawnroc have passed the ticket onto PCS without bothering to contact me first in the relevant timescales. Therefore, do i now treat this as the NTK and reset the timescales and start sending my first letter why i am not going to pay or do i just ignore it.

Regards

I think the bit I have highlighted in bold is worthy of another complaint to the BPA/DVLA as it is not true. Llawnroc are the principle and they have engaged a company that is giving false information by saying the driver must pay.