DODGY loan brokers!!!

Apples2

leady wrote: »

zx81, where was that section of T&C found? because what I found was this



Now this states in writing by email or to the following address, not just in writing by letter form.

Why are you continuing to post on here?

You are clearly not prepared to write a letter which is the only way you are getting a refund and the only way you can escalate it to the FOS when it doesn't appear.

If you flatly refuse to write, stop posting on here and just put it down to experience.

leady

Apples2 wrote: »

Why are you continuing to post on here?

You are clearly not prepared to write a letter which is the only way you are getting a refund and the only way you can escalate it to the FOS when it doesn't appear.

If you flatly refuse to write, stop posting on here and just put it down to experience.

As mentioned several times now, we will be writing, my point is the terms state by email or by post, therefore whichever form i chose is irrelevant, they still have to issue a refund regardless, because the email contact is acceptable in reference to the caption quoted from their T&C's.

Gaz83

leady wrote: »

As I mentioned in an earlier post we have been speaking with the bank, and the guy said he has blocked these companies from taking money from our account, he had a list of companies who have tried taking money, or have deducted small 1p and 10p amounts from attempting to or taking any money. We are waiting for him to call back, he is going to see what he can do about having the money returned to us, if this is looking like it could take some time then he is going to see about having £25 paid into the account to help us out whilst it is sorted out. He is more than happy with what we have said and what we have provided that practices being used by these companies is wrong and needs to be investigated, so right now we are playing a waiting game for a call back.

Can't see the bank being able to do anything. You authorised these transactions. You might not like that, it's unfortunate, but it's true.

I feel for you, but a bit of dilligence would have avoided this. In your first post you mentioned how these brokers all look like lenders and are set up to look so, yet you mention Merlin Loans - a ten-second look on Merlin Loans' "About Us" page has the phrase "We are a licensed credit brokerage".

As I said earlier, these websites will continue to exist as long as there are people happy to hand over their bank details.

Honestly, swallow your pride, stop trying to do things with e-mails and phone calls, and write.

leady

Gaz83 wrote: »

Can't see the bank being able to do anything. You authorised these transactions. You might not like that, it's unfortunate, but it's true.

I feel for you, but a bit of dilligence would have avoided this. In your first post you mentioned how these brokers all look like lenders and are set up to look so, yet you mention Merlin Loans - a ten-second look on Merlin Loans' "About Us" page has the phrase "We are a licensed credit brokerage".

As I said earlier, these websites will continue to exist as long as there are people happy to hand over their bank details.

Honestly, swallow your pride, stop trying to do things with e-mails and phone calls, and write.

Once again we will be writing, I will be posting them later today. However if the T&C state via email or by post then it does not matter how I contact them as email contact is still stated in their terms as a form to cancel. Had it just said via post in their terms I could understand your constant obsession with me writing a letter.

Secondly the terms also state that the fee is taken and only none refundable if we sign in to a loan with a lender, which we have not. So they actually have no leg to stand on regardless, we have not signed into a loan, and we have contacted them in a manner stated as acceptable in their T&C, therefore a refund should have been issued already.

Gaz83

leady wrote: »

Once again we will be writing, I will be posting them later today. However if the T&C state via email or by post then it does not matter how I contact them as email contact is still stated in their terms as a form to cancel. Had it just said via post in their terms I could understand your constant obsession with me writing a letter.

Secondly the terms also state that the fee is taken and only none refundable if we sign in to a loan with a lender, which we have not. So they actually have no leg to stand on regardless, we have not signed into a loan, and we have contacted them in a manner stated as acceptable in their T&C, therefore a refund should have been issued already.

I suspect that their legal eagles will wangle the difference between a 'cancellation of membership' and a 'refund of broker fees'. In the section directly above "cancellations", in the section entitled "fees", then it clearly states that refunds must be requested in writing to their postal address.

Again, it's a shame you weren't so diligent with and knowledgeable about the terms and conditions before you handed over your card details.

BillJones

leady wrote: »

As mentioned several times now, we will be writing, my point is the terms state by email or by post, therefore whichever form i chose is irrelevant, they still have to issue a refund regardless, because the email contact is acceptable in reference to the caption quoted from their T&C's.

Well then you are all sorted aren't you?

Which brings us back to the question of what are you still banging on about?

Morglin

leady wrote: »

Once again we will be writing, I will be posting them later today. However if the T&C state via email or by post then it does not matter how I contact them as email contact is still stated in their terms as a form to cancel. Had it just said via post in their terms I could understand your constant obsession with me writing a letter.

Secondly the terms also state that the fee is taken and only none refundable if we sign in to a loan with a lender, which we have not. So they actually have no leg to stand on regardless, we have not signed into a loan, and we have contacted them in a manner stated as acceptable in their T&C, therefore a refund should have been issued already.

Many of these firms just ignore Emails, so, I would do, as has been suggested, which is to send a letter by normal post, if you want some chance of getting your money back....:wall:

Lin :whistle:

DCFC79

Oh jeez not another 1 and whats even terrible is the OP is on benefits.

Before handing over bank details think what your handing them over for.

TheMoney

As much as I disagree with any borrowing while on benefits, I won't judge, but will try and help as best I can.
Loan brokers are underhand, but unfortunately completely legal.
If you have not entered into a credit agreement, and request your membership be cancelled within 14 days, you are entitled to a FULL refund.
As soon as the 14 days has passed, you have missed your opportunity, and any refund is at their discretion at this point.
If after 6 months, you still have not entered into any credit agreement, you are entitled to a refund minus £5 admin fee (generally they offer this straight away - hence why I say at their discretion if they want to speed it up).
I do agree completely with previous posters that you need to write, but as has clearly been shown the companies provide an e-mail address to contact, which is actually beneficial. As you have e-mailed them, you have proof of time and date that you requested the cancellation. Make sure to take a screen print of the T&C's showing the e-mail, incase they change it at a later date. Aslong as you originally requested it within 14 days, you are entitled to your money back as part of the CCA.
If you have taken ANY credit agreement, whether as a result of their service or not, that will make it far more difficult.

DaveTheMus

Has the money been returned yet?