DODGY loan brokers!!!

Monkeyballs

All of which is why I despise loan brokers with a passion...

I suspect the best thing you can do is follow the procedure laid out in the T&C's so then at the very least they can't argue you've not followed process - send it recorded delivery so they have to sign for it and then you have a name, date and time.

It doesn't surprise me that it's taken more than 3 days as it's probably a stalling tactic so you miss the 14 day cancellation deadline - I suspect this isn't going to be resolved any time soon I'm afraid.

Speak to CAB about any hardship loans available (I've never had one but I've heard of them) and also contact your energy/council and water providers to advise them that you may fall into arrears for a short period of time as your finances are put in order.

Thinking about it, CAB may also be able to refer you to a food bank...

MB

leady

Deleted_User wrote: »

You need to follow their refund terms.

By entertaining you on email, all they are doing is getting you outside of the 14 day cancellation period, after which they can keep £5. And ultimately, hope you will lose interest and they can keep the lot.

Whether you think a letter will help or is neither here nor there. If you want your money back, send them a letter. If you don't, send them another email.

Well them sending me an email from 2 different people, provides me with evidence of their offer, so therefore would this still not constitute as an agreement to return my money and the fact I respond agreeing to this, would this not count as an agreement between both partys therefore holding them liable for breahing that agreement, I have kept all email contact with them for future reference if required.

leady

zx81, where was that section of T&C found? because what I found was this

Cancellation

Under the Financial Services (Distance Marketing) regulations 2004 you have a right to cancel your application within 14 days of receiving these terms and conditions and receive a full refund. If You wish to cancel your application, You must write to Us. In this event We will refund your fee within 60 days of the date of which We receive your written request to cancel your application. If you would like to cancel You must inform Us in writing by email to customerservice@merlinloan.co.uk or by writing to Merlin Loans, 23 New Mount Street, manchester, M4 4DE .

Now this states in writing by email or to the following address, not just in writing by letter form.

[Deleted User]

https://www.merlinloan.co.uk/refund.php

leady

the bit i quoted is on their T&C page

BillJones

leady wrote: »

Concidering the only way of contact on their website is email/contact via website and a telephone number that does not work. Does the email contain writing? Therefore they have been written to, be it by hand or digital, they have still been written to.

Ah, so you did not write, you emailed.

So that's yet one more person who simply can't be bothered to follow the proper procedure then, yet whines that they have already done so.

Brilliant...

leady

BillJones wrote: »

Ah, so you did not write, you emailed.

So that's yet one more person who simply can't be bothered to follow the proper procedure then, yet whines that they have already done so.

Brilliant...

The T&C page states in writing by email OR to the following address, if you read a few posts up I have quoted the statement in their T&C's page. We will be writing to them aswell don't worry, but this is not stated as the only way to cancel in the terms and conditions.

Gaz83

leady wrote: »

My question is this, are these companies legit? The more i look into them, the less i beleive they are.

Yes, they are. They're immoral, but not illegal. And they will always be around in some shape of form as long as people fire their bank card details into websites they've not fully researched.

Gaz83

Also, another possibility (and I'm basing this on the assumption that the two payments have emptied your account) is that the other companies you contacted won't pay any attention to your phone call and will be constantly trying to take money from your account, and will do so as soon as there's money in it. You should contact your bank and check none of them have a continuous payment authority on your account.

leady

Gaz83 wrote: »

Also, another possibility (and I'm basing this on the assumption that the two payments have emptied your account) is that the other companies you contacted won't pay any attention to your phone call and will be constantly trying to take money from your account, and will do so as soon as there's money in it. You should contact your bank and check none of them have a continuous payment authority on your account.

As I mentioned in an earlier post we have been speaking with the bank, and the guy said he has blocked these companies from taking money from our account, he had a list of companies who have tried taking money, or have deducted small 1p and 10p amounts from attempting to or taking any money. We are waiting for him to call back, he is going to see what he can do about having the money returned to us, if this is looking like it could take some time then he is going to see about having £25 paid into the account to help us out whilst it is sorted out. He is more than happy with what we have said and what we have provided that practices being used by these companies is wrong and needs to be investigated, so right now we are playing a waiting game for a call back.