Nationwide Online Banking

dicky73

AdrianS wrote: »

Unbelievably Nationwide Online is down again today. Very difficult for people who need to make arrangements for tomorrow when Nationwide has a 24 hour time limit for amendments.

Yes same here, glad I'm switching one of these accounts this coming week.

Archi_Bald

AdrianS wrote: »

Unbelievably Nationwide Online is down again today. Very difficult for people who need to make arrangements for tomorrow when Nationwide has a 24 hour time limit for amendments.

If you know about these time limits, why do you leave what you need to do to the last minute?

All modern IT systems need periodic updating / upgrading, and weekends and nighttimes are the times when least people will be inconvenienced by the necessary outages.

I wanted to do something with my Nationwide accounts as well just now but I will just have to come back later. I can live with that.

dr_adidas01

AdrianS wrote: »

Unbelievably Nationwide Online is down again today. Very difficult for people who need to make arrangements for tomorrow when Nationwide has a 24 hour time limit for amendments.

If you had been paying attention they have been displaying a message for most of the week, even on mobile banking that they were going to do planned maintenance today, and that it may take a bit longer than they expect.

Why have you left arrangements for tomorrow until the last minute?

Milarky

AdrianS wrote: »

Unbelievably Nationwide Online is down again today. Very difficult for people who need to make arrangements for tomorrow when Nationwide has a 24 hour time limit for amendments.

That just reminded me of a general issue with Nationwide's online bankng and standing orders: you can't amend an amount or cancel such an instruction on the day a payment from has just been made. It erroneously comes back with a message 'you can't do that because a payment is due today'. There is no reason/excuse to have such a restriction as other banks do not and more than once I have meant to make such a change on the day such as stopping further payments after one has gone only to be told (in effect) come back in 24 hours. Now what happens? I typically forget about it and it rolls around to the following month when, again, it's too late to do an amendment.

(Toldyousoers, please take a running jump..)

Archi_Bald

Milarky wrote: »

Now what happens? I typically forget about it and it rolls around to the following month when, again, it's too late to do an amendment.

Crikey, that sounds bad.....have you considered using a diary?

Milarky

http://www.nationwide.co.uk/support/ways-to-bank/service-availability

[STRIKE]Previous[/STRIKE] Earlier message:

We’re making improvements to your Online Bank which means we need to suspend the service from 00:01 on Sunday 20 July. We anticipate this will be resumed by 13:30 the same day

[STRIKE]Current[/STRIKE] Previous message:

Regrettably our planned maintenance has overrun and our internet bank and mobile service is currently unavailable.ATM and Visa card payments are working as normal.We apologise for any inconvenience caused and will provide a further update at 15:30.

Note they are only promising an 'update' of the message at this stage that's not when they expect service to resume.

[19:15 (or later?) update]:

Regrettably our planned maintenance has overrun and our internet bank and mobile service is unavailable.ATM and Visa card payments are working as normal.We apologise for any inconvenience caused and assure you we’re working to restore service to you.

Note that now the programmers have gone home for the day there isn't even a commitment to post further update/apologies tonight.

Milarky

Archi_Bald wrote: »

Crikey, that sounds bad.....have you considered using a diary?

You're being ridiculous to ignore the serious point here: that no other modern organisation forces customers who would like to give them an immediate (but of course future-dated) instruction to come back in when the man that takes those instructions (i.e. the online banker) is back 'at work' again. An instruction such as stopping future payments can be taken at any time once the final payment has left so Nationwide obviously doesn't think any more of its customers than you do.

Archi_Bald

Milarky wrote: »

You're being ridiculous to ignore the serious point here: that no other modern organisation forces customers who would like to give them an immediate (but of course future-dated) instruction to come back in when the man that takes those instructions (i.e. the online banker) is back 'at work' again. An instruction such as stopping future payments can be taken at any time once the final payment has left so Nationwide obviously doesn't think any more of its customers than you do.

I am not being ridiculous. And you are absolutely correct, after a payment that is due for the day has left, you should be able to update your instructions.

The processing day is, however, not over until at least midnight. Even if you can see your balance depleted for the payment, it doesn't mean the daily processing has indeed finished. They might have to back out and re-start their processing, for instance.

In any case, I cannot see what the urgency is when you have weeks to make your amendments. Or you might even be able to set the final payment date before the final payment.

Milarky

8:15pm It's now working thank goodness.