LPG Gas - Feel Like I've been treated unfairly

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bris wrote: »

Not getting the answers you want to hear? We can't help the fact that you are in the wrong and only yourself to blame, they have done nothing wrong or illegal.

They aren't getting any answers to one of their questions.

Do you know whether LPG connections are treated the same as piped gas connections with regards disconnection, or are there different regulations?

rustyboy21

Don't know if this helps anyone, but below is part of T&C's from Flogas, one of the larger suppliers, ref payments.




PAYMENT 7.1. You shall pay any and all sums due and on the dates set out in the Supply Agreement.
7.2. If we have not requested payment in advance of delivery, you shall pay any monies owing for LPG fourteen days from delivery by direct debit or other method as agreed in the Supply Agreement.
7.3. Subject to clause 7.7, you shall make all payments due to us on time and in accordance with the Agreement. Payment shall not be deemed to be made until we have received either cash or cleared funds in respect of the full amount outstanding.
7.4. We reserve the right to ask for payment in advance.
7.5. All charges and invoice amounts will be subject to the appropriate rate of VAT from time to time and the total amount shown to be due on each invoice will be inclusive of VAT.
7.6. If you fail to pay us on the due date we may charge you interest (both before and after judgment) on the amount unpaid at 4% above the base rate from time to time of the Bank of England per annum and also recover from you any reasonable administrative and legal costs incurred by us in recovering overdue amounts from you.
7.7. We acknowledge that you have a right to withhold monies to us where you have a genuine dispute against us in relation to the LPG and/or Services and we will not charge interest in respect of overdue payments in genuine dispute. - See more at: http://www.flogas.co.uk/226/domestic-contract-terms-and-conditions#sthash.oJR43Fut.dpuf

Poppie68

Nobody can help you without knowing who the company are and looking up their disconnection policy.

Each service provider has their own policy on disconnections..you would have to refer to their Code of Practice.

andrewtaylor

with 90% of the responses I've had so far, It's a wonder anyone posts anything on here. I didn't come here for abuse or to be made to feel worse.

I came here to ask a question about my rights.

I understand that I was the one who was late paying, therefore it is my fault. I understand totally that it is my responsibility. I am not looking for a handout or anything like that.

All I am asking is if it is allowed for anyone to turn up on your doorstep and threaten disconnection without first posting you a letter informing you of their plans. As far as I knew I was working with them, but they obviously thought differently.

I am not expecting answers that I want to hear. I am expecting answers which are helpful, not simply I am wrong, therefore they can do whatever the hell they like.

At work we installed some railings and were never paid. Now lawfully these still belong to us, but we can't simply go and rip them out.

And yes, I lease the tank from the gas company.

I'm not after answers that make me feel better necessarily. I just came here for some helpful advise about what people can do when you owe them money. So far all I've got is abuse and I really don't see the point of this site

Poppie68

What are you going to do with the information you find....Are you going to take court action against them? If so look into the implications of this before you pee them off. Are they the only LPG firm in that area...if so you could be looking at a significant price rise if you need to source from another part of the country.
You also need to look into your part in all this..they would of paid the bills and were trying to recoup their money from you, in your contract with them you would of agreed to pay all monies on time...you didn't stick to your part of the contract and instead tried to pay in dribs and drabs. You say you offered to pay in £100 instalments monthly...but how long were you negotiating this for? If all customers didn't pay what they owed or paid in instalments the small family business could go out of business.
Just put it down to a lesson learned and use this another lesson to be learnt...one that entails having a rainy day fund!

daytona0

andrewtaylor wrote: »

with 90% of the responses I've had so far, It's a wonder anyone posts anything on here. I didn't come here for abuse or to be made to feel worse.

I came here to ask a question about my rights.

I understand that I was the one who was late paying, therefore it is my fault. I understand totally that it is my responsibility. I am not looking for a handout or anything like that.

All I am asking is if it is allowed for anyone to turn up on your doorstep and threaten disconnection without first posting you a letter informing you of their plans. As far as I knew I was working with them, but they obviously thought differently.

I am not expecting answers that I want to hear. I am expecting answers which are helpful, not simply I am wrong, therefore they can do whatever the hell they like.

At work we installed some railings and were never paid. Now lawfully these still belong to us, but we can't simply go and rip them out.

And yes, I lease the tank from the gas company.

I'm not after answers that make me feel better necessarily. I just came here for some helpful advise about what people can do when you owe them money. So far all I've got is abuse and I really don't see the point of this site

Sorry but stuff has to be sorted out... The most important reason to get up to date with the gas company is your unborn child bro.... What is going to happen without gas? The railings thing you mention - at least you can appreciate how the gas company feels! People on here have provided much better legal advice than I could but its a point you need to consider...

Also, you should consider legal action about those railings especially i you have invoiced them etc or have any evidence at all that money is owed. Either that or just let it go, or go rip them out (you might get arrested or it may cost you money, but it would be sweet! assuming the bill legitimately wasn't paid)

Smithers37

Yes, they can disconnect your access to the fuel if you're not paying. It's no different to being disconnected by Sky TV if you're not paying your sub.

Hintza

One thing is for sure you will now need to pay for any gas on delivery.

So it will be best of you start saving up now or you will have a miserable winter ahead.

Poppie68

Smithers37 wrote: »

Yes, they can disconnect your access to the fuel if you're not paying. It's no different to being disconnected by Sky TV if you're not paying your sub.

He understands that, he wants to know if they can turn up on the doorstep without previous notification of disconnection.

OP i have given you some information. Have you looked up the companies Code of Practice the information should be there. As i have already posted, each service provider has their own rules on disconnection so your first port of call is your paperwork or the company website if they have one. None of us can answer the question.

stevemLS

I wouldn't regard it as disconnection in the sense of electricity or sky.

Essentially the OP was using goods (the gas) which they had not paid for.