Northampton County Court Claim Form, Coop back in March 2012.Date of service 2/7/14

Redx

that looks like an auto-reply, not a "bounce back"

Coupon-mad

That's an auto reply which suggests you haven't emailed people by name? As per the other threads, you won't get this cancelled by a generic 'Customer service team'.

bazster

Nope, you need to email the CEO.

crazyelf

I have emailed to Euan Sutherland and Richard Pennycook as I think from reading the news Euan has quit. The address I used was richard.pennycook@co-operative.coop

The_Deep

Is there no way that this pest can be forced to go to court? Would a counter claim do it?

crazyelf

Email has failed on both of these emails. I have now tried: steve.murrells@co-operative.coop

Coupon-mad

Wasn't there a woman's name in all the threads you read? Sure I saw one and I told you how to search pepipoo to read them.

bazster

Write a letter?

crazyelf

Email was sent and received and I have got an email asking for my details again and saying they are sorry and will try to help. I have responded with the necessary details but now getting worried as time is running out.
This was the email back from Customer Services:

Thank you for your reply. We are currently looking into this case for you to see if we can offer any intervention. Though I am not legally trained, it may be a good idea to acknowledge the court papers if you have not already done so.

Thank you for your continued patience in this matter.

Yours sincerely

Deborah Misell-Williams
Executive Customer Careline Team

Coupon-mad

Obviously whilst complaining you still have to acknowledge the claim asap, and submit a short defence! You would lose by default if you don't.