Post Office Landline - Don't Go There
Having been offered a derisory and insulting 'goodwill' gesture after 3 weeks of hell trying to sort my mother's new line with the PO, I am posting a review of their appalling service to help others decide who to use. My mother has Alzheimers and having assured me they would be able to keep the number she has had for 15 years they gave her a different number (apparently TalkTalk who she was leaving 'quarantined' the number for 14 days because they didn't want to lose her business after having frightened her into renewing her contract a year previously). I couldn't contact my mother and the PO couldn't even identify they had given her a different number. When my mum eventually called me and the number came up on caller ID I realised what had happened and called the PO yet again to sort it out - they were clueless so I asked for a supervisor and they said they were busy. I insisted on holding until they were available and after half an hour of repeating this same message they said they were disconnecting the call and put the phone down. At this point I emailed their Chief Exec, Paula Vennells and also went on Twitter about it. I got a quick response and some action but they continued to mess up when the old number eventually became available and they then gave her a third number. I've had Plusnet at home for 3 years and they are great, no problems and worth every penny. Unfortunately they don't do landline only and I thought the PO would be a name my mum would recognise and trust. How wrong I was, just don't do it!
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